- Hotline Communication: Connects technicians to the right expert instantly with Hotline bots, bypassing long call center queues and email exchanges to get information quickly and efficiently. It also tracks every request and measures resolution times, quality of internal service, and adapts Hotline staffing to changing demands.
- Broadcast Communication: Broadcasts information in real-time to teams' mobile devices, with alerts filling the screen and requiring team members to interact with the message to continue in the app. It also targets a specific group of employees based on criteria such as group membership, department, location, work skills, or role.
- Team Communication: Allows communication 1:1 and in groups, with text, voice, video, content sharing, and location sharing. Conversations are linked to ServiceMax records (such as Assets, Work Orders, Cases, Returns) for easy reference and access.
- Security: Provides military-grade encryption, customer data security, data center security, application security, business continuity, and reliability.
- Privacy: Offers data ownership, custom data storage and deletion, multi-factor authentication, SSO, and SAML 2.0.