ServiceMax Zinc Reviews

ServiceMax Zinc Reviews

Published by on 2024-01-18

About: Zinc connects technicians with the people and information they need. Zinc
Real-Time Communication connects technicians in real time with the people and
information needed to confidently get the job done quickly and correctly,
allowing the organization to reduce mean time to repair, boost customer
satisfaction and improve employee engagement.


About ServiceMax Zinc


What is ServiceMax Zinc?

Zinc is a real-time communication platform designed to connect technicians with the people and information they need to get their job done quickly and correctly. It helps organizations to reduce mean time to repair, boost customer satisfaction, and improve employee engagement. Zinc offers hotline communication, broadcast communication, and team communication features, along with military-grade encryption, customer data security, data center security, application security, business continuity, and reliability.



       

Features


- Hotline Communication: Connects technicians to the right expert instantly with Hotline bots, bypassing long call center queues and email exchanges to get information quickly and efficiently. It also tracks every request and measures resolution times, quality of internal service, and adapts Hotline staffing to changing demands.

- Broadcast Communication: Broadcasts information in real-time to teams' mobile devices, with alerts filling the screen and requiring team members to interact with the message to continue in the app. It also targets a specific group of employees based on criteria such as group membership, department, location, work skills, or role.

- Team Communication: Allows communication 1:1 and in groups, with text, voice, video, content sharing, and location sharing. Conversations are linked to ServiceMax records (such as Assets, Work Orders, Cases, Returns) for easy reference and access.

- Security: Provides military-grade encryption, customer data security, data center security, application security, business continuity, and reliability.

- Privacy: Offers data ownership, custom data storage and deletion, multi-factor authentication, SSO, and SAML 2.0.



Overall User Satisfaction Rating


Negative experience
67.6%

Neutral
42.1%

Positive experience
32.4%

~ from Justuseapp.com NLP analysis of 30 combined software reviews.

Key Benefits of ServiceMax Zinc

- Easy communication with colleagues and contractors using email addresses

- Video calls are sharp and instant

- Group messages keep conversations organized

- Fast, easy to use, and reliable

- Helps with daily work tasks such as calls, file sharing, and chatting with team members




20 ServiceMax Zinc Reviews

3.8 out of 5

By


Rely on it everyday

All of my work communications happen in Zinc. It’s a great app that constantly gets better and better. No matter who I need to talk to, they are just a click away. I don’t need anyone’s phone number and whenever we work with contractors they can be instantly added to our conversations using their email address. Couldn't imagine working without it!


By


Everyday efficient communication

Use Zinc everyday to commute and share files. Love how easy is to get things done and reach all my teammates.

Video calls are sharp and instant. Group messages keep things going.


By


We’ll see this plays out I’ll start with 5. Good luck 😑

I plan on developing VR MMOs someday, I use my iPads when im out an about since I don’t want to lug around my 50pound desktop (actually I do, but people would probably question my sanity). I have hopes this will be very useful to me when I find or build a team to work with.


By


Awesome app!

I use it every day, it’s fast, easy to use and reliable. I do calls, share files and chat with my team everyday, it helps me do my work every day!


By


Does not reliably send notifications

I have to delete and reinstall ServiceMaxZinc at least once a week because it stops sending me notifications. Unreliable.


By


Great app!

We are using it in our workplace and it’s great. It would be nice to have ServiceMaxZinc for Mac desktop.


By


Add custom Do Not Disturb options

I miss so many Sunday meetings as my company is around the clock. Please update the Do Not Disturb option to add the ability to set your own time for when Do Not Disturb ends. (Instead of just Monday at 8)


By


Needs improvements

ServiceMaxZinc is a hit and miss. Always crashing and it lately it’s been logging me out every single day.


By


My app?!?!

Why did u sign me out of my app then tell me that my free trial is over????? I’ve had ServiceMaxZinc on my phone for a long time and I need it for work!!! This is how I communicate with my nurses and coworkers for my patients!!!!!


By


One of the least reliable messaging apps of this decade

A constantly changing brand isn't enough to erase the stink of CoTap/Zinc from my phone


By


Cotap \(*´▽`*)/

Unsure how I got things done before I started using Cotap. Working remotely as a freelancer, it's really great to be able to connect and message people across different companies. Scheduling meetings happen within minutes rather than the back and forth of sending emails that can take a day or two. Dropbox sync = super fast gift sharing for some work shenanigans! Public group links are great too as a way to start conversations around conferences, dealing with a crisis or even commentary on a blog post. Cotap is packed with heaps of useful features shown in a beautiful, minimal design. Getting things done has never been easier. \(*´▽`*)/


By


Helps me get things done!

We use Cotap internally. Me and my coworkers are so much more responsive on Cotap than on other communication tools. When there's important information to communicate or something fun to share, sending it using ServiceMaxZinc means everyone sees it very quickly. I use file sharing to communicate project plans and know everyone can see it right away, wherever they happen to be working.


By


Garbage

ServiceMaxZinc will prompt you to allow access to contacts - when you grant it, ServiceMaxZinc will then send email out to everyone in your contact list, asking them to join Cotap. If your contacts include a global address book for your company (like most users that carry an iPhone for work), everyone in your company will get email. It combines the mail server debilitating capabilities of a worm virus, with the indoctrination methods of a cult, in convenient app form.
Also, why ServiceMaxZinc is better than any other commucation tool is far beyond my comprehension. SMS without phone numbers is about as innovative and useful as instant messaging or email without phone numbers.


By


Simply the best.

Running a small business with several locations and employees scattered in different locations is a challenge. CoTap helps to bring us together and boosts communication.

We previously used personal texting among employees. One problem with this is the awkwardness of asking employees to use this form of communication for business. Not everyone likes giving their personal info to fellow workers, no should they.

Another problem is mis-texting. Enough said.

Cotap is designed and geared for business texting. It's a first rate app with lots of functionality that makes team and group texting easy and intuitive.

I honestly can't say enough great things about Cotap.

If you have a business, you need Cotap.


By


Great idea once it's finished

I love concept of auto finding your coworkers by email domain but once it's done that it's pretty much all it does. You can't send a picture or file. You can't even delete or achieve a chat box. I just can't get my head around why a company would release such a bare bones basic app in 2013 ServiceMaxZinc isn't starting a new genre there are 100 group chat app out already packed with features and this is released with almost nothing. I really hope a big update is coming very soon. Or this thing is dead in the water


By


No rotate?

ServiceMaxZinc has some stellar features and works well when you're working from your Mac at the office or even from your phone on the go.

I wish it would rotate if I rotate my phone horizontally. Sometimes typing with the phone right side up is cumbersome. Thanks for the sleek summer update!


By


Makes staying in sync with my team a breeze

Very useful app for communicating and coordinating with my team, whether on-the-go or in the office. Nice to have both text and voice. We've seen a drop in internal email traffic as many things can be shifted out of the inbox to a better channel. Been a nice boost for our team!


By


Great team messaging and support

I use Cotap to keep my team of distributed Customer Success Managers connected with each other. It makes us all feel like a much tighter team despite being spread around the United States. The support and attention we get from Cotap staff is world class. They really understand how to partner with companies.


By


Great for Compartmentalizing

I use this for work and all my fellow employees are on it. This is good since I don't have to add them to my personal contacts. I can simply open cotap and shoot them a message. Really great that I don't have to bog down my phone with additional (really un-wated contacts). Thanks cotap.


By


Best Business App!!!

I absolutely love co-tap. They are forward thinkers when it comes to getting your team on the same page. Because of ServiceMaxZinc our business has grown and we now have 100% customer satisfaction !!! Thank you co-tap for revolutionizing teamwork!!




Is ServiceMax Zinc Safe?


Yes. ServiceMax Zinc is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 30 User Reviews sourced from the Appstore and the appstore cumulative rating of 3.8/5 . Justuseapp Safety Score for ServiceMax Zinc Is 32.4/100.


Is ServiceMax Zinc Legit?


Yes. ServiceMax Zinc is legit, but not 100% legit to us. This conclusion was arrived at by running over 30 ServiceMax Zinc User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for ServiceMax Zinc Is 74.5/100..


Is ServiceMax Zinc not working?


ServiceMax Zinc works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



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