Contact BirdsEye Bird Finding Guide Support

by Mfears

Very painful user experience.

When I try to view a bird it’s says you need a subscription. You can’t use the app without paying apparently. I purchased a subscription and then I need to download 15,000+ files.

So I start downloading but if the phone goes to sleep the download stops and I get a download error. So I plug the phone in and keep it awake by tapping the screen and watch 1000’s of files slowly download.

After 30 minutes the download finishes. Then I try to view a bird’s info and it tells me to download again.

So I try to download again and it tells me I’ve already downloaded.

No documentation other than a pitch to pay for a subscription. No troubleshooting guide. The contact support link is broken so there is no way to get assistance and no way to figure what I did wrong.

So I delete the the download and try again. Same problem. I’ve been trying to get this to work for hours now. It’s just $3 so it’s not really worth the trouble to try to get a refund.

I would rather have not spent so much time trying to get this to work.

There are other apps that do work and don’t charge monthly fees. Try Audubon Birds or Merlin Bird ID. You will need to download bird packs for those but it only takes a few seconds to download.

I strongly recommend you don’t pay for this app when there are much better free alternatives.

by Mjbinlom

I used to like this app. Somewhere along the way I became unable to log on to it, yet it has so much of my important information. When I try to login with my prior login information, I am told that if I give my email address I will be sent the ability to change my password, but I have tried numerous times and never receive an email. I’ve complained to customer support repeatedly and no one gets back to me. So now I’m traveling in South America without the photos and information and favorite place tags and everything else I was planning to use for this trip. I highly recommend NOT purchasing this app until it is clear that you won’t lose all of your data and not be able to reach customer support

by Ryan Darwish

I had high hopes for this app. The concept is great. However, on a trip to South America I found that when doing a smart search and selecting yellow as a search criteria, no species were exhibited. I reported this the the developers and was informed that it was a problem in the software. This was back in December. After returning to the U.S., I found that the same issue was present when using the app in the Northwest. After communicating with the developers, I was told the problem was being worked on and that they would let me know when is was resolved. That was over a month ago, and I have received no update since then, and to the best of my knowledge, the problem still exists.