iRFR - BTS Reviews

iRFR Reviews

Published by on 2025-08-26

🏷️ About: The iRFR from ETC provides a remote for any Eos family lighting system (Eos, Eos Ti, Gio, Gio @5, Ion, Element and Eos/Ion Remote Processors). This application requires Eos family software 2.


       


Is iRFR Safe to Use?

We Investigate the app owner's website (Etcconnect.com), verify their legitimacy, and uncover hidden scams and complaints.


Overall Customer Experience 😎


🤬 Negative experience
65.8%

😎 Positive experience
34.2%

🫥 Neutral
0.0%

~ from Justuseapp.com NLP analysis of 16 combined software reviews.

Is iRFR Safe?
iRFR - BTS appears generally safe, but use with caution.
34.2/100

  Safety Analysis »»

Is iRFR Legit?
iRFR - BTS appears legitimate, though exercise caution.
34.2/100



Read 20 Customer Service Reviews 😠💢

2.8 out of 5
Now is not working

I have been using iRFR for last 3 years and it has been awesome. Viewer with the newest update I can’t use it anymore. iRFR still sees the console but it says “the remote is disconnected”

Tried to delete it and create a new one obviously with the same console name since everything is the same plus the regular updates on council, iPhone and iRFR itself.

Does anyone has similar problem or does is know how to fix this “remote discovered”

Thanks

App Broken

It appears iRFR no longer works with ETC Ion consoles. When we attempt to connect to its IP address, it doesn’t recognize or read it as a valid address. Oddly enough the classic (legacy) version of iRFR does work. I expected more from a company with such a valuable product.

Purchased.

Disappointed.

Textual. Doesn’t utilize the graphical Power, flexibility, intuitiveness and beauty of the iPad.
It should basically be a touchable, shapeable Magic Sheet.
Not a hard representation of the light board face.

You were ahead of your time in light board software.
But need to catch up in the current paradigm: wireless screens.

I’ve ideas. If you want, get in touch.

Meh

Forced to by it because ETC did away with legacy apps (should be free if you bought classic) made the move because TouchOSC doesn’t have key click or haptic, this new app is quirky and doesn’t have key click or haptic. Not sure why it’s not an option. Guess I’ll go back to TouchOSC till ETC finds a way to not allow it.

New update slow

Love iRFR , has been very useful for the application it's used in.
We use iRFR with an ion console, mostly used for playback of cues.
The newest update has been problematic, its slow, has a hard time connecting to the console (via wifi) when connected it has a very obvious delay when playback is used. (which causes cue jumps which can be a nightmare when using in any production). Also will drop the connection in the middle of playback. Thought this could be a problem with my wifi, after checking into it, the only changes have been the update of iRFR .
Thank you, hopefully these issues can be remedied soon

Could use more functionality...

I would love to see functionality move more towards virtual screens to flip between what would be the Tabs on the EOS and a virtual keyboard, than this type of mimicking of the remote focus unit. With an IPad, the touch screen capability could open up more possibilities for editing submasters, palettes, etc. iRFR feels a bit limited for what I need it to do.

Not working folks!

iRFR worked fine on my iPhone 5S until the latest iOS 12 update. Perhaps a patch is needed?!?

Amazing but needs an update

iRFR has saved me hours from running back and forth to the board. It also allows me to record cues in the house without moving the board down. The only downfall is that it hasn't been updated since the iPhone 4 and we have now reached the iPhone 6! iRFR still hasn't been updated for a bigger screen. I hope that happens sometime in the future. It is really annoying because I spent $50 on iRFR and it is not $50 app quality.

Solid app but lacking.

I love that I can leave my Nomad system behind now and 90% work off my iPad.

Would make it better:
Magic sheets and multi direct select layout.

Magic sheets is a given. That should have been their first concern when making this.

Having to switch between direct selects is so frustrating slow.

Why I only have 3 stars:
You can’t label anything. You make a group and you just have to remember what group number it is because there is no way of labeling it. Blows my mind this was left out.

love the app and use it a lot, but...

I seem to get a lot of network timeouts and disconnections both on my iPad and iPhone and then it won't allow me to reconnect until some unspecified time after. please fix! iRFR is so awesome, if only this problem could be fixed. it used to work like a charm when I first had it.

A must have

Very easy to set up, easy to operate and insanely fast response time, no lag at all. Only reason for a 4/5 rating is because every time I go to build a cue, I type in the address of the next light and it clears the previous one, help! Would love to see the patch and record cue option in the next release.

Only thing I wish it had

I really like the playback functionality with the new version. Makes doing remote playback so much easier than lugging the ION console down the steps. The only thing I wish it had was away to do the [Go To Cue] [Out] command. That would be spectacular.

Works as expected, some setup required.

iRFR does a good job at what it should, it works as a remote for the latest ETC consoles. I tested on an EOS and could control it just fine. A few qualms, but nothing major, I'd like to see a dimmer button to turn on individual dimmers, as well as the possibility for future additions beyond the standard RFR capability. The only problem I had was that I had to read the manual to figure out what the "password" was. It turns out it's the console name, but ETC, can you please make theat more clear in iRFR itself? Otherwise, it's a great product and I'm proud to own it and support Behind the Scenes.

Works like the real RFR

I've has iRFR since August and have used it on several productions with my Ion. My major complaint is that it looks and acts the same as the actual RFR. I hate having to constantly change modes to accomplish anything, and I agree with the earlier reviewer that the ability to turn on lights by address (dimmer) is a huge oversight. Battery life is okay - much better with my 3G iPod Touch than my old 1G. All all a good app and useful addition to the ETC lineup.

Issues, but good overall

For a combined cost of about $350 for an ipod touch, wireless router, and iRFR, you can have a full function RFR device. For that reason alone, I'd buy it again in a heart beat. Add an iPad, which allows for notes to be taken on individual cues and you've got a great system.

But, there are some issues and improvements that need to be made. The device often disconnects from the console. Some days it will last for hours with no problem, some days it will disconnect about every minute (and yes, I pulled out a stop watch). This is a more of a pain if you're in the Cue List, or Playback screens as the button to return to the Welcome screen will vanish and a force close is required. Most of the time it's mearly an annoyance.

In Cue List, and Playback, the timing column is almost useless. It displays only the overall cue duration (including any delays), not the split up/down time. This makes it very difficult to take accurate notes during tech about timing issues.

On the plus side, the moving light pan/tilt control is wonderful, and usually more accurate and less frustrating than the virtual moving light control on the Element.

I have iPod Touches equiped with this app and Lightwright Touch in the hands of both of my electricians and will never regret this decision. They now have everything they need for preshow checks and trouble shooting in their pockets instead of a 3 ring binder and RFR device clipped to a belt.

Capable and Convenient

I have been using iRFR for several years and have been thrilled with its functionality. It is a tremendous savings over a traditional RFR and is extremely capable with the ability to patch and park! When I combine it with a VPN it has even saved me several trips back to the theatre as I make minor tweaks from my phone. iRFR is a must have for anyone with an Eos family console!

Amazing update!!!

This is the update I have been waiting for! The refreshed look is much better and the only part that still looks dated is the low resolution lcd display.

The only two features I would really love to see is the ability to apply effects and also to choose gels in the color picker for patched LEDs instead of just getting a color wheel.

Such a time saver

iRFR has made things so simple for me, it saves me so much time not having to run to the console every time that I need to change something.
One suggestion that I have is, it would be so great if you could add a feature that would allow you to use iRFR to turn the console on. That would give be great, thanks!

Great!

If you’re running of ETC this is awesome. Saves time without having to run back and forth between your board and your fixtures.

Convience at your fingertips!!

iRFR makes is so so easy to control my EOS console while roaming onstage. It is so much easier to pull out my phone and use the simple and easy-to-use app than pulling out a nomad or running back up to front of house every time I am checking things onstage. Thank you ETC for iRFR! Love it!



Is iRFR Safe? 🙏

iRFR - BTS appears generally safe, but use with caution. JustUseApp Safety Score for iRFR is 34.2/100.
This assessment is based on our NLP analysis of 16 user reviews. Combined with the app store average rating of 2.8/5.

Safety Analysis

50% of users say app is risky 🚨
50%

31.3% of users say app is safe 👍
31.3%

18.8% of users have some concerns ⚠️
18.8%


Is iRFR Legit? 💯

iRFR - BTS appears legitimate, though exercise caution. Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for iRFR is 34.2/100 .
This conclusion is based on analysis of 16 user reviews.

🔏 Privacy & Data Safety

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Features

The iRFR from ETC provides a remote for any Eos family lighting system (Eos, Eos Ti, Gio, Gio @5, Ion, Element and Eos/Ion Remote Processors).

A tab-based system changes the displays from the full keyboard, moving light controls, direct selects, playback tools and a cue list.

This application requires Eos family software 2.6 or higher on the connected lighting system.

Security controls prevent un-authorized access to a lighting system.

It does not support remote patching and system configuration.

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