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About: WeddingWire is an online marketplace to help engaged couples plan their weddings.

Headquarters: Chevy Chase, Maryland, United States.



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Wedding Planner by WeddingWire Contact Information

Listed below are our top recommendations on how to get in contact with Wedding Planner by WeddingWire. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Wedding Planner by WeddingWire. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



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Read 3 Customer Service Reviews 😭😔💔

4.8 out of 5

Not very user-friendly

2022-05-26

by Pelucca1

So I have started discussions on topics that don’t even apply to me anymore, and I honestly do not want the discussion up at this point. I read a reply they wrote saying “we don’t delete forums because it could be valuable information and help for our brides.” Ok, but if I want to delete MY OWN forum discussion, I should be able to do so. I say run. This app is complete garbage and more of a headache than any sort of help.
I tried to find a way to delete it and if there is one, it didn’t show up anywhere on my app. Not only that, but I decided to try and delete it because I just don’t want it anymore, and in my account settings a deactivate option is nowhere to be found. There are other small quirks with the app that I have decided to look past as well, such as how it’s impossibly annoying to even try to get to your own forum discussion, etc. However it’s just getting to the point where I don’t even want the account anymore. Very frustrating that there seems to be no way to delete the account on the app, as if trying to make it more difficult to do so.
And I’ll agree with the other review I read about the rude people on forums, you ask one simple question and these rude females fly way off the handle acting like Dr. Phil. Save your energy and just plan your wedding the old fashioned way, with a beautiful store bought organizer ☺️

The app is great. The users not so much

2022-06-02

by Gagneb08

The app is great. It helped us find our vendors and the timeline is super helpful. The users however are downright mean. Any idea you have or question you ask gets you ridiculed and judged. It’s my wedding and I asked a question about something in the forum. The entire community told me it was tacky and I shouldn’t do it. It was rude and made me feel attached. I reported it and the team told me everyone was entitled to an opinion. But I had users telling me my wedding would be horrible and they wouldn’t go if they were invited. It was non-stop and I didn’t think the support team was helpful. It wasn’t just me, I read other peoples forum questions and they all had people arguing and putting peoples weddings and ideas down. So I’d recommend it for everything, but skip the forum. They are only hurtful.

I’m reading other reviews and they are similar to mine. “Hateful community” “disrespectful” “makes you feel bad about your budget and cultural beliefs” one of the reviews is an example of how the hateful brides are. Something along the lines of “if you expect us to tell you a cash bar is a good idea your wrong. Not everyone is nice WECOME TO THE INTERNET” those are the kind of responses you’ll get.

Don’t waste your breath

Not honest reviews

2022-06-09

by Pjn12345

Wedding wire and the knot have a rule that you cant give a venue a review unless you have a contract. What does this mean? It means all of those who had a bad experience with sales staff are unable to write a review. One venue we looked at was not inclusive to other cultures food. This was sad, the sales person said her chef was not interested in trying different cuisine (Indian food). Even said he would just follow a recipe and it may not be good. This shows a lack of skill on the chefs part. This was the Inn at Boltwood in Amherst, Massachusetts. We tried to leave a review and the wedding wire removed it and told us we can’t place honest reviews because we did not have a contract. It did not matter to them that we clearly reached out to the venue because we would have wanted to get married there. Clearly the wedding wire has a lot of “5 star” reviewed venues. That’s because the wedding wire and the know don’t give you honest reviews.


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