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Published by Sabre Inc. About: Note: This app is intended to be used by those who are at least 16 years of age
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How to Contact TripCase Customer Service/Support
Listed below are our top recommendations on how to get in contact with TripCase. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact TripCase. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Sabre Inc.
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Contact e-Mail: [email protected]
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Developer: Sabre Traveler Solutions
E-Mail: [email protected]
Website: Visit TripCase Website
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Reported Issues: 20 Comments
By Charity Moschopoulos
10 months agoHi, I have been trying to add a trip to Tripcase or add a link using the booking ref that was sent me. the trip is current;y in my Inbox on Tripcase, but I am unable to add it as a trip or use the link to do so. I think the link is not working because the booking ref contains an '8' in it. It is TQYQ8U . Tripcase doesn't like the '8'. The booking was done by a travel agent and sent to me and my friend, Julie. Could you please help. Thanks, Charity
By James Jeffers
1 year agoI need to have my account associated with this email address modified. I cannot get into my account because my primary address is no longer useable. So, I need for this address to be the primary so that I can change the password. I didn't use the app during COVID, and during that time, I disabled my primary email address without realizing it was attached to this app that I need.
By HARIBABU PEDDINENI
1 year agoHi Team, Please call to +966580129037 this number, i am looking for support to prepone my travel which is booked through tripcase.com. Bookin ID :YTGGDN Name : Haribabu Peddineni
By Timo Ranta
1 year agohej varför har vi fått en extra rese dag ? stanna en extra natt i England det är inte vad ville ha
By Jacinta
1 year agoI recieved an email about the time change on my flight. I need to reschedule it because now it doesn’t work for me. Nobody respond my emails! I need a contact number ASAP
By Mr ibrahim
1 year agoDear I have flight from kuwait to Bangkok on 25th -july and this flight no change But from bangkok to kuwait on 8-aug-22 was cancelled and postponed till 10-aug Now i need to re-schedule it on 7-Aug-22 So please change only return flight on 7th-Aug not 10th Aug This is FY confirmation please Regards
By Mr ibrahim
1 year agoDear I have flight from kuwait to Bangkok on 25th -july and this flight no change But from bangkok to kuwait on 8-aug-22 was cancelled and postponed till 10-aug Now i need to re-schedule it on 7-Aug-22 So please change only return flight on 7th-Aug not 10th Aug This is FY confirmation please Regards
By goncharov
1 year agobonjour j'ai une réservation ZLVMMF... mais le vol Paris Orly - Lisbon demain à 7h40 a été annulé.... comment je fais pour modifier la réservation svp ? j'ai déjà choisi le vol souhaité, Pari Orly - Lisbon demain 6h00 mais j'arrive pas à attendre le service client TAP pourriez vous m'aider s'il vous plait ? cordialement, Dmitry Goncharov
By Nisa Gulmatico
2 years agoKindly contact me on my email asap.
By ISABELLE PENNANEAC'H
2 years agoMy name is Isabelle Pennaneach, I've made a booking details below: Reservation code: QZPIWS - TICKET NUMBER: 1479552355498 Issued date: 08/09/2021 Issuing agent AK8 As the flight is cancelled I kindly ask for a refund of the ticket details mentioned above - scheduled for 20/12/2021 - I am waiting for your prompt replay Regards Mrs Isabelle Penanenac'h
By RITA LIMA
2 years agoBOA NOITE GOSTARIA DE FAZER UM PEDIDO DE REMARCAÇAO POIS MINHA PASSAGEM FOI CANCELADA E NÃO MEE DISSERAM NADA.. CHEGUEI ATE IR AO AEROPORTO E NADA PODIA FAZER. ENTAO PEÇO QUE RESOLVA ESSA SITUACAO O MAIS RAPIDO POSSIVEL. NOME MIRIAM FEITOSA DE LIMA DATA DA VIAGEM 31-MARÇO DE 2021 RESERVA YWUEDM PEDIDO L7DWXX AGUARDO RETORNO NUMERO DE CONTACTO +351 919501215
By Ryan Gandawijaya
2 years agoi bought my ticket on 2019 by sky scanner,and tripcase is chosen to be my travel agent..because of covid 19 i refund my ticket directly to emirates but they refund the money not to my account but to my travel agent and tripcase is my travel agent..would you please to help me to get my refund
By Ram Bali Singh
2 years agoI had a booking in Vistara from Patna to Delhi on 21st July 2021 but without our consent they shifted the date to 22nd July 2021 which does not suit us. We have requested for cancellation and service no provided by them is TCT202107023928265. I would request you to refund our money as it is not our mistake
By Jackie Donnelly
2 years agoI want you to know that I use TripCase all the time and love it. However, in putting in my flight information, it posts out of chronological order so that flight 2 appears before flight 1 and in addition the rental car info separates the two out-of-order flights. Secondly, I was not done editing my info in TripCase but the app (on my computer) sent out the info to my shares. It was a tad embarassing. Thank you for your response and keep up the good work, Jackie Donnelly
By Umesh chand bansal
3 years agoCan you provide tel no of customer service.I want to change dates of my ticket
By Lai king chi
3 years agoChange ticket data
By Guadagni angelo
3 years agoI ask the refund of the ticket Khartoum Pisa Khartoum scheduled in date April 2nd 2020. The flight has been canceled for covid 19 epidemic. The ticket has been issued on February 21 2020 Ticket nr. 2353377491926 Client code 0000027019 Booking code LDWAAL I am waiting for your prompt replay Regards Angelo Guadagni
By Mr_EdC
It stopped working since their one of their updates in 2019.
I’ve used this app for over 10 years. I travel weekly and relied on this app to track my trips and get updates. Since the 2019 update it stopped loading the trips. At first it wouldn’t even load the app. Now it loads but won’t retrieve any of my trip data. It just spins the circle of infinite wait. I let the phone or iPad (both have the same issue) sit there overnight and it’s still spinning the next morning - no data retrieved. Hard to track trips when you can’t see the trip info. I’ve waited patiently for them to fix the app but it’s now been several months and I can’t wait any longer. I’ve been using airline and hotel apps to get my information while waiting for this app to regain functionality, but waiting several months is ridiculous. They should have rolled back to the last functioning version while they fixed it instead of leaving all users with a non-functioning app for months. Time to consider other app options!
By Npo4onskjy
A Time Waster
Overall and in the most simplistic of scenarios, the app used to work fairly well. (2017). It's biggest shortcomings have been and remain its inability to upload docs vitally important to trips, such as PDF, MS Word, and image files contained in the body of emails or in file attachments. Many itineraries I receive via email do not contain details in the body of the email, but rather, in a file attachment or in a graphic image. The app fails here. More recently (Feb 5, 2022), TripCase has become unable to parse information in SW Airlines itineraries and has begun placing them in my inbox, rendering the app completely useless for me. These itineraries represent 60% of my flights and are found in 90% of my trips. This app had good potential, but I don't think they (Sabre) are staffing engineers to support it anymore as small past problems have turned into nothing but more frequent and bigger problems. Enter the inbox. If an itinerary is placed in the inbox, it's usually useless, because the app basically only captures a screenshot of PART of the itinerary, invariably, missing relevant info. In the years since its heyday, OCR and machine learning have improved dramatically, but TripCase can't read a SWAirlines itinerary? Stick a fork in this app. It's done! Too bad, even with its past bugs, it still had good utility. Not so much anymore. Useless to me. A very frequent traveler.
By Rennwgn
Was the greatest app ever
This app used to be he greatest app ever - an indispensable tool to keep my trips at my fingertips and complicated details just a click away. Then something changed. The key feature: “link a booking” simply stopped working. SATO PNRs (record locators) stopped working, and even adding flights and rental cars manually only worked about 20% of the time. Their help selection said that American Airlines wouldn’t give them access to their flight records, but no other airlines showed up, rental cars didn’t work, and entering (even *when* it worked) information manually is no time saver. For anyone reading this review, people like me who travel 20 days a month on a myriad of airlines and rental car companies, hotels etc would not only pay for a premium app like this but would also pay a subscription fee. I recognize this must be a tough thing to do, but if you build it AND service it we will pay. I needed this app and it’s failed me. Please either reconsider your business model and fix your app, charge us more, or sell your idea to someone who will. You’d make money and you’d save myself and my Aide a whole lot of pain and inconvenience.
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