Contact WebMD Support

by Lilac23

Since the last update over a week ago the app has become painfully slow, taking a full ten minutes at least, to check off a few pills as taken. The screen freezes constantly every time you touch it then you have to wait forever for it to move just a centimeter when sliding left in the pill reminder section or anywhere you tap in the app. A constant spinning icon in the middle of the screen with every tap. And now it has started to heat up my phone when I try to marked all pills as taken at one time because it’s so painful to visit the app several times a day. Time to ditch this app and find another pill tracker. I emailed support over a week ago and they’re aware of the issue because they responded, but nothing has been done. It worked fine until the last update. Now it’s useless to me. Very slowwwww and buggy. Time to find a new one. 👎

by Rowanne101

During 'intake' where you are laying out your symptoms WebMD also (wisely) asks for background info. Two items requested are medications taken and medical conditions known. These entries are a joke because so many legitimate answers are not available to choose from. These are very ubiquitous medications (such as Synthroid generally for hypo-thyroidism) and well-known conditions (e.g. Multiple Sclerosis - not under MS either). Only 3/13 of my medications are on the list to choose from even though only one is too new to be in the most current edition of the PDR (Physicians' Desk Reference; a list of drugs and info about them); all WebMD has to do is purchase rights to use the PDF as the source of their drug list. As for medical conditions if you simply offer a write-in option then assign someone to edit them all adding the legitimate ones to the official list you would solve that problem too.
As it stands this app is useless.

by H2odancer

The Beta symptom checker is horrible. The symptom search doesn’t show all possible options (ie searching for Red doesn’t show anything about skin, but yet searching ‘Skin Red’ shows 8 options), so you have to spend additional time and get creative with finding search terms. Then on the ‘Enter your history’ screen, the current medications search doesn’t include some common medications (eg Effexor XR - antidepressant, chlorthalidone- diuretic). The past or current conditions also lacks common and not so common conditions. It doesn’t have any variation of GERD aka acid reflux or heartburn Searching for obese or obesity only brings up ‘Past obese surgery.’

Don’t roll out a new/Beta feature to general public if your list of values doesn’t even include very common conditions.