HotSchedules is the industry's leading employee scheduling app because it’s
the fastest and easiest way to manage your schedule and communicate with your
team. Team members love it because they can swap, pick-up or release shifts
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The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
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Get Pricing Info for HotSchedules
I don’t understand if it’s just me or why this app is rated so highly... I’ve used it for about 3 years now because I have too and it’s been terrible. I can probably count the number of times it has loaded properly on one hand. It is a daily occurrence when I initially open the app that it does one of two things - indefinitely loads until an error message pops up (The operation can not be completed), or it loads and is literally completely blank, and trying to check to any other link/tab results in another error message. This continues to persist several times after closing and reopening the app, often it will result in signing me out completely. I currently use an iPhone X, although I’ve had these issues across other phones, keep the app updated, and 90% of the time I am connected to WiFi with any of my other apps working fine as far as the connection goes. I’m able to connect through the actual webpage easily enough but that’s not the point - I paid for the convenience of this app and it hardly works. I’m writing this review now because these issues have persisted through the last two days without even pulling up my schedule once setting me over the edge with my patience.
I use this app daily to approve shift exchanges and swaps for a staff of over 100 in the restaurant I run. Almost every time I open the app it freezes and I have to open and close it multiple times in order to get access to any part of the app. Once I do gain access it takes several minutes for the app to load and several more minutes for me to approve the exchange or pick up. If I have to flip to any other part of the app during this process often it will freeze again and need to be restarted. All the other managers I’ve spoken with have the same issue as do the staff. Now today specifically its giving me an error message as soon as I open the app and won’t allow me to do anything. Please fix these issues as it makes my job more difficult and makes what should be a very quick process much more time consuming.
Besides the obvious downfall of this being a decent application, why in the hell are you spamming me to rate my shift? You’re implementing rate my app bs into a scheduling application? Please for all things holy, stop adding stupid nonsense to this already decent app. I can post logs of my job with sales reports, post a schedule, make approvals...that parts great. Now you harass me to rate my shift and I’m forced to turn notifications off because it won’t stop. Every 5 minutes, even if I click it. Sometimes it’s every 30 seconds! Are you kidding me?! Now I’ll check approvals on my own instead of being notified since you make me waste my time on nonsense. Already in the process of convincing my employers of phasing you out due to these stupid features and consistent problems that you bestow upon yourself.
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