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I don’t understand if it’s just me or why this app is rated so highly... I’ve used it for about 3 years now because I have too and it’s been terrible. I can probably count the number of times it has loaded properly on one hand. It is a daily occurrence when I initially open the app that it does one of two things - indefinitely loads until an error message pops up (The operation can not be completed), or it loads and is literally completely blank, and trying to check to any other link/tab results in another error message. This continues to persist several times after closing and reopening the app, often it will result in signing me out completely. I currently use an iPhone X, although I’ve had these issues across other phones, keep the app updated, and 90% of the time I am connected to WiFi with any of my other apps working fine as far as the connection goes. I’m able to connect through the actual webpage easily enough but that’s not the point - I paid for the convenience of this app and it hardly works. I’m writing this review now because these issues have persisted through the last two days without even pulling up my schedule once setting me over the edge with my patience.

I’ve had this app for about 2 years and I can say that it functions as if it is still in Alpha. Loading the app takes forever (4-5 minutes on average. I tested) when most apps (literally all of them except for this one, apps that are no longer active, and beta stage apps) load in less that 6 seconds (also tested). Thats just to load the app. Then it doesn’t offer any personalization. For instance, company messages. Company messages being forced to load add more time to load times. They should be optional or give each individual user the option(something a well organized orginazation app should have anyway). Anywho with the technology and resources you have, you should actually consider updating the app every once in a while. BTW. Actual rating is a -6/5 literally because of all the reviews I’ve written in the past 2 years for this app, you have heard none of them. You have listened to no and you only get 1 star because I had to just to write another review.

I’ve used HotSchedules for years now, and it is always such a hit or miss if it works or not. My workplace schedules over 200+ employees, and when they cannot access their schedules or we cannot pull a roster for the day, this puts a detrimental strain on the business. This happens weekly. They do absolutely nothing about the constant issues with errors opening the app (mobile or web, phone or computer, it doesn’t discriminate). It is a shame this is the only scheduling platform around these days that “makes sense” and has the “functionality” we crave, but only count on it working half the time. It has been like this for years, but it’s been increasingly worse this past year. The system seems like it cannot handle the bandwidth of clients but HotSchedules doesn’t care as long as they get money from your company and it’s employees (to download the app). My company will be moving to our own scheduling system soon, at this point paper and pen would be more reliable.