Sonos S1 Controller app not working? crashes or has problems?

Sonos S1 Controller Status
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3 User reports:
App has problems
 User reports 3

3 Problems reported in the last 24 hours

Most reported problems

Something else
57.1%

Not working
42.9%

Summary of Sonos S1 Controller Problems 🔥

- New layout is not intuitive

- Favorites scroll horizontally instead of vertically

- App crashing

- Sonos doesn't have tech support available on the weekends

- Speaker couldn't link to pandora without having my password

📋 4 Reported Issues:

G
Graham Hart 2023-03-20

I only have S1 products but when I download and install the S1 controller it defaults to S2 and hence I cannot use my system.

D
Dan Gill 2023-01-05

I upgraded my SONOS to the S2 controller and purchased compatible (Gen 2) components for my home system. That works OK. I decided to retain the previously purchased S1 (Gen 1) compatible speaker in my office with the S1 controller on my MACOS computer. That worked OK for a while until the latest activation attempt which no longer activates the SONOS S1 system. Instead, I get a message to upgrade to the S2 controller. Has something changed to deactivate the S1 controller in favor of an S2 upgrade? I don't like just throwing away the S1 (Gen1) speaker to buy another S2 (Gen 2) speaker considering that the S1 system worked fine until now. Is SONOS trying to nudge me into the S2 system for all for all my home systems so I no longer have a choice? Seems rather authoritarian to me.

A
Andrew 2022-11-05

When I use my Sonos s1 ap on my iPhone it no longer lets me search a band, choose an album and then play that album without just randomly picking it's own song from the genre. What to do?

P
Patrice 2022-06-11

The app Sonos S1 freezes always on the first page and I have tried to fix the problem by following your instructions but nothing works.

Showing 1-4 of 4 reported issues:


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Common Sonos S1 Controller Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. Sonos S1 Controller iPhone Issues and Solutions

  2. Sonos S1 Controller Android App Issues and Solutions

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Developer: Sonos, Inc




‼️ Outages Happening Right Now

  • Nov 15, 2025, 11:41 PM

    a iOS user from Houston, United States reported problems with Sonos S1 Controller : Not working

  • Aug 12, 2025, 07:01 AM

    a Mac user from Langenzersdorf, Austria reported problems with Sonos S1 Controller : Not working

  • Jul 22, 2025, 02:50 PM

    a AndroidOS user from Singapore, Singapore reported problems with Sonos S1 Controller : Not working

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