Contact Instapa Support

by Cirsp

With the new IOS 13 on an iPhone XR, TTS crashes constantly now. It doesn’t matter if I’m in light mode or dark mode, it won’t make it through one article until it crashes. I’m still on a hunt for a replacement app for Instapaper considering how many bugs have yet to be addressed and now these new series of bugs that have cropped up. I even went ahead and paid for the premium part of this app and have regretted it since issues and complaints seem to go unanswered. Please post if you are using a similar app that isn’t plagued with bugs that also has TTS!

Old Review:
I’m really disappointed in this App. This was my go to app for saving and reading articles for later, surpassing Pocket. Now I’ve switched to Pocket bc of the constant bugs that still plague the App that go unanswered AND most importantly the sudden change of our once free services to having to go to their website and pay for the services. I do not just want to give my credit card out without any option for secure payment, and features like text to speech multiple articles while driving are now paid. Change the App back to what it was before, otherwise you would lose another customer to your competitors.

by Unsoho

I’ve used Instapaper for years. I bought the first paid version and have subscribed in the past. Now, the developer who I used to highly respect sold the app to new people who yanked out the features that I’ve already paid for multiple times and is asking for even more money for them.

Besides bugs that made me switch to Pocket for a year or two, like articles from certain websites (websites that I’ve previously reported using the Report feature when articles in Instapaper are “missing text” literally 100x) with text not being captured, now you can’t even search your folders. So had to delete all of them and plop everything from recipes to politics into the main page.

It’s particularly insulting as it’s known that the more you’ve used Instapaper, the more difficult it will be to switch to another app, since you’ve saved many articles, and organized with folders or keywords, but can’t even find now without paying for it. Our loyalty equals the articles we saved being held hostage for ransom.

It’s so infuriating that those of us who have already paid for this app are now being asked to pay more, again. What’s to say that it won’t go belly up after all of this or even that the app will be sold yet again to even more shady characters holding functionalities hostage for even more money?

I’m so grossed out at the whole situation.

by Rollo999

You decided to wait many months to introduce a paywall for what was free. The worst though is that you didn’t bother warning users in advance. Not only that, but you don’t have a pay in app in the App Store, misleading people to download then go to your website and pay there. Why does this feel wrong? Obviously, those considerations didn’t matter to you, just fins a strategy that pits people’s back against the paywall and make it more difficult to end a subscription. I’m not stupid, I see what you’re doing. Yes, you have the right to make changes, but you do not have the right to not announce in advance your intentions to users. And I don’t care if you disagree, because in the end, you will lose when you act this way. Good luck with your hold hostage business model. I’m out.