Hotels.com Status
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problems reported in the last 24 hours
Summary of Hotels.com Problems 😠👌🔥
- Unable to get stamps for any nights
- Poor customer service
- Difficulty cancelling or changing reservations
- False economy at its best
38 Reported Issues: 😵🆘🛟🚨📢
No help from online agent. App is inefficient, unclear, inaccessible and apparently suddenly depends on my plane ticket to let me make a list of hotels I’m looking at?? At least a dozen years using this app, but pretty soon—-bye bye.
My booking for the 8th of October is not showing in the app
Doesn’t accept my booking!
Went to checkout and reward night completely disappeared and not says I don’t have any reward nights when I do have 1
I was trying to make several booking on the app on Aug. 14 and was supposed to receive double stamps due to a promotion. One booking was to be for 4 nights, but the app kept saying I would receive only one reward night not 4 (or actually 8 with the double stamps promo). I did not make the bookings because the app was not working properly.
i can sign into hotels.com on my windows 10 pc - and the app on my iphone 13 - but not on my ipad - enter credentials & hit the sign in button and it just sits there without responding
Can't get it to open on my Samsung S21. It just says unable to connect
Search bar does not recognise any town /city. I have deleted app and reinstalled three times but no success. Has always been fine with no problems....now having to use my phone. Samsung Galaxy Note running Android 11
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Common Hotels.com Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot Hotels.com app on iOS and Android devices. Solve all Hotels.com app problems, errors, connection issues, installation problems and crashes.
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Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Hotels.com, developers of Hotels.com.
Your reward nights and/or your collected stamps will expire if you have not collected a stamp and/or redeemed a reward night using your Hotels. com® Rewards account in the previous 12 months. Collect 10 stamps and you'll get 1 reward night to redeem at a Hotels. com Rewards eligible pre-pay property (as identified on site). That’s real savings, right now. • Collect 10 stamps, get 1 reward night. • Love reward nights? • Easily find vacation homes, apartments, resorts and more on our app - we’ve got every kind of property for almost every kind of trip. Subject to full terms and conditions Secret Prices are available to Hotels. com app users, Hotels. com Rewards members and individuals who unlock Secret Prices by subscribing to Hotels. com by email. The maximum value of the reward night is the average daily rate of your ten (10) stamps collected excluding taxes and applicable fees. So, whether it’s a short business trip or a long vacation, choose from almost 1,000,000 properties worldwide. • Easily manage your booking on the go. • Help is only a few taps away. *Hotels. com Rewards is open only to individuals who are eighteen (18) and older. The value of your reward night doesn't count towards any applicable taxes or fees. Our app is even more rewarding for Hotels. com® Rewards members! Subject to the full terms and conditions Free cancellation on most hotels. When you’re ready to travel, take our app with you, after all, it’s your perfect travel companion. • When you have our app, you get instant access to Secret Prices*, which can save you an extra 10% on thousands of properties worldwide. When you book and stay 1 night at eligible properties, you’ll get 1 stamp. Available on selected hotels and selected dates only. Some hotels require you to cancel at least 24-48 hours before check-in. You can get to your next reward* night faster with app exclusive offers and be sure to opt-in to notifications so you don't miss out! Excludes package bookings (where available) and bookings made using a coupon. See property pages on our app for details. The Hotels. com app uses information for analytics, personalization, and advertising.
