Contact SplashID Safe Password Manager Support

by CaitlinC

I’ve been using this app since it first came out. I have nothing but issues. Sometimes all the text turns to foreign characters. You have to close the app and log back in. When selecting a category for your entry if you do not fill out all the fields those go away and you cannot return to the record to fill in those fields. You have to create an entirely new record. When you change the icon image to something different, the app decides to change it back to something different. I can go on and on about issues. The only reason I still use it with all the problems is because my accounts haven’t been hacked YET and I paid for a lifetime subscription. There are a lot of better apps out there but not very affordable so I’m stuck here. I certainly wouldn’t recommend it to anyone, however.

by PianoBeast

Location has been around for a number of years. If you end up forgetting your password, you’re pretty much hosed. these guys cannot reset your password. The only way you can get back to the application is by resetting your account and you would lose all your password files. that doesn’t sound right. Add insult to injury the customer service person whose last name is Filipov is the only one manning emails. This this company appears to be a one-man operation. There’s no direct customer service line to return to in an emergency. It takes customer service past 24 hours to respond. When someone cannot get into their password manager that to me is 911 because it could be any number of very important situations like accessing financial based accounts, the bottom line is, I would not recommend this software, nor this company as a whole, take caution if you are considering to go with them.

by Mljohnson1123

I have had this app since the beginning. I had this app on my palm pilot. I now have an iPhone and MAC, and it crashes all the time! I’ve lost count how many time it crashes on a given day when I’m trying to access it. On my phone the icons do not match up with the correct types like they do on the desktop app. If for any reason I’m not in an area with data I can not access the app. They have pushed everyone to an web based SplashID which I’m against but was forced into. Apps are the future why waste time with creating a web based feature? It’s difficult to export all my data since they have the file in a format that’s not easy for other password applications to read, otherwise I would have already abandoned this app. The customer support is a joke! They like to blame you for your ignorance. There is no phone number it’s only an email that you have to wait around for a day or two, if you’re lucky, to have some kind of assistance. Had a friend looking for a password keeper app, couldn’t recommend this app at all. In fact STAY AWAY from it!