Contact SHOWTIME Support

by Isk-lilly

Ok so this app is just out right terrible. Showtime its self is a good streaming service with a great selection of content that is not the issue. The issue is with the design of the app, I subscribe to most of the streaming services available and Showtimes app is by far the worst. Now I feel this is a huge shame as Showtimes content with verity and just out right quality shows is one of if not the best streaming service for TV seasons etc. Just the navigation and design of the app puts it down at the bottom of all the streaming services. At first I thought it was me and I was just missing some menu or button but after asking my family and others I know they all had the same problems. Now I’m sure when you eventually figure out how to perform simple tasks on the app then what I’m saying would seem silly, but that is the issue after 4 weeks using the app I am still unable to skip backward 2 episodes, or buying up the list of episodes for instance. I genuinely went on to my local university to see if there was a coarse or something Showtime expect you to take to be able to navigate the app, I have no issue performing any functions when watching on different platforms e.g. Roku threw my television but the Apple app for me with a masters in software engineering, its just to complicated to use.

by Nonner82

I’m trying to watch Dexter and I can’t get through one episode without multiple glitches. It will either skip backwards like a broken record, replaying the same 5 seconds over and over, or it will freeze or just go black. I either have to wait for it to start working again or switch between watching on my tv and iPad just to finish one episode. The same thing keeps happening on both. I know it’s not a network issue on my end bc no other streaming service is having trouble connecting or streaming. I tried downloading the episodes to see if I could watch it all the way through that way, but it won’t download either. If this doesn’t get fixed soon, I won’t have showtime anymore. It’s not worth paying for if I can’t actually watch something all the way through.

UPDATE: Responding with “let us troubleshoot with you” won’t fix the problem. The problem isn’t on my end. It’s obviously a problem on your end bc if you look at the reviews, especially the recent ones, everyone is having the exact same problem. The few recent 5 star reviews all say the same thing (“Dexter/Showtime is the best!”) and I’m starting to wonder if those are even real people reviewing this app or you guys trying to keep your rating up.

by Mike D In PA

This app has recently and consistently received 1 star ratings for the exact same basic reason …it doesn’t work. Any competent developer would immediately address customer satisfaction issues by resolving ASAP.. You will see that the same issue is raised repeatedly by users - app freezes, crashes, can’t get thru show. Sort by most recent and you will quickly see what I am describing. The developer, if they respond, will cut and paste the same response- contact customer care, we are sorry you are disappointed, we want to work through this issue with you and your device. None of those extra steps should be needed if you have a reliable app that works! Whose going to pay for a subscription that you need to sit on a support call because the developer’s app doesn’t work? No one has time for such nonsense. I’m actually surprised this app is still available. Seems off with all the 1 star ratings that the ratings matrix isn’t updating reflecting the recent and consistent 1 star ratings.