Contact DWARFLAB Support
Company Name: Tinyphoton (Wuhan) Technology. Co., Ltd.
About: DWARFLAB smart telescope, empowered by advanced technology, opens up a world of
diverse perspectives for users, capturing the wonders of life. No guidance or
experience needed, it's ready to use out of the box.
DWARFLAB Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit DWARFLAB Website
Privacy Policy: https://sites.google.com/view/dwarflab/app/privacy_policy
Developer: Tinyphoton (Wuhan) Technology Co., Ltd.
5 Most reported problems 😔💔
Just arrived. I am not giving you my personal information so you can sell. I either send it back or I will make a nasty video of me smashing it and why. Fix it now
I order a long time ago for a Christmas present. Where is it???? Have NOT received it yet.
Freezes and a Horrible Telescope Exp
by Spazzattack276
I got the telescope expecting nice things, but I won’t hold the app accountable for my buyer’s remorse. But the app itself was one of the main selling points and this app, by itself, is cancer on my phone. I have to reboot the program after every session if the camera loses the connection. It’s frozen, no features are tappable. It’s also not uncommon for an entire reboot of iOS after a session. That’d be cool if the app was anything more than a glorified 720p selfie stick. It lacks an intuitive viewing mode. Focus never works, it seems unresponsive with no feedback. It may be skill or more reading up, but my iPhone takes better, more detailed pictures. Looking with the naked eye shouldn’t give the most detail while viewing. I don’t know how tied the app team is to their hardware, but it’s been my worst regrettable purchase and worst regrettable app that I’ve downloaded in several years.
Buyer beware
by Mike-UAE
I ordered the Dwarf 3 from Dwarflab website as a birthday gift for a friend. AFTER I paid for it I was told (only when I inquired), that shipping will be in 16-18 weeks!
There was no indication during the ordering process about this delay in shipping.
When I contacted them to cancel and refund, I was told there will be a 6% fee for cancellation.
Again there was no mention about the 6% fee if order is cancelled.
This is not good customer service!
So buyer beware…there is no indication about shipping time before you finalize the order. And keep in mind about the 6% fee in case you cancel the order.
Upgrade not working on 12.2.1
by AA5MC
Went to upgrade and the app won’t connect to telescope however it looks like I can view images on the as card? So not sure what’s going on? I’d stay way from this update till this is figured out.
Have a Problem with DWARFLAB? Report Issue
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- Pulling issues faced by users like you is a good way to draw attention of DWARFLAB to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
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- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a DWARFLAB customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using DWARFLAB.
