YourStep Status

Last Updated on 2025-11-18 by YourStep S.L.

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Most reported problems

Not working

100.0%

Common YourStep Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve YourStep network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the YourStep App
1. On android, goto Settings » YourStep » click [Force Stop]

Clear YourStep App Cache and Data:
1. On android, goto Settings » Apps » YourStep » Storage » click [Clear Data] option. This clears both data and cache.
2. restart YourStep.

On android, goto Settings » Apps or Manage Apps tab.
Click YourStep » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto YourStep » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch YourStep

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Developer: YourStep

Oct 11, 2025, 03:58 PM
a iOS user from Paris, France reported problems with YourStep : Not working
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