Contact VidHub Support
Company Name: Nanjing Oumi Software Development Co., Ltd.
About: Looking for a feature-packed and efficient media player to manage, organize, and
play different types of video content? Enter VidHub! As the newest and most
popular media player, VidHub serves up more than just the ability to play all
types of video formats. With extensive media library management and network
sharing functionalities, VidHub promises stable and speedy video playback for an
exceptional user experience.
VidHub Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Privacy & Terms:
https://okaapps.com/privacy_vidhub
3 Most reported problems 😔💔
External drive content missing
by Rlc3
Not sure the best way to reach the developer. I keep all my content on external drives. If that drive is ejected and remounted when needed, which is my normal practice, VidHub no longer sees any of the content of that drive. It still recognizes the file source and all the Meta Data from the content but it errors - Loading failed, please check the permission, network and connection information. Re-add does not work but I wouldn’t want to do that each time anyway. BTW Infuse does not have the problem. It sees the drives and appears to rescan them. Update to response: This solution does not work for me. For now I’ve stop using the app as it has limited use in my case. I’ve been in contact with the developer and hope to see a fix in an update.
Works really well. Only one major problem.
by Electivecross02
The app overall does a great job organizing tv and movie files and such from my cloud drives. And I especially love the feature that groups movies together as a single series.
The only major issue I have is that it uses the TMDB api to sort episodes, and to put it frankly, a lot of that information is inaccurate and causes certain files I have to get mismatched.
For example for the 80s transformers show, TMDB doesn’t count the three part premiere as part of the series even though everyone else does, so those get draped over episodes that happen three episodes later.
Or two part episodes, despite airing on the same day, are treated as two separate episodes causing a different episode to apply to part two.
Or the wrong airing dates will be used so episodes will be out of order.
If they used a different API like the one from IMDb that would be so much better as that information is accurate and matches how everyone usually organizes the episodes of shows.
AppleTV Sync Issue
by MattM29
Great video player overall, and great metadata features and organization. However, I have tried literally everything and cannot get my files to sync to my Apple TV. I’ve signed in and out multiple times both on my iPhone and Apple TV, deleted and reinstalled the app, and re-added my Google Drive storage space. Still, nothing has worked to get my Google Drive file source to sync to my Apple TV. Is there a current problem with the Google Drive file source, or do I need to backup my files and re-add my Google Drive storage again?
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