Contact Infuse Video Player Support

by JoJo Pineau

I purchased this app.. 1 many two years ago not paying attention to the fact that i would be charged a yearly fee. I bought it because of the reviews. In all this time it has never, ever worked at picking up my smb network when all other file managers and players I have tried pick up the network immediately. On this app, the circle just sits there spinning and spinning. I just forgot about it hoping it would be fixed and I could see what was the hype? Then I find out I didn't make a one time purchase....not happy.

I have since cancelled my subscription and hope that it went through. The only thing keeping me from uninstall is to occasionally check my status. I don't ask for a refund (that would be nice) but having some use out of it for all the time and money I wasted would have been nice too. It looks like a nice app and I don't see how others are having success with the SMB connections. Just not me. Nplayer is my go to media player because it always connects and never fails. To the authors... Please make sure you cancel me immediately.

by YowillH

Worked fairly well for about 3 days. Then started shuddering and stumbling. Pausing a video caused the app to quit . I uninstalled the app and reinstalled it and now it just doesn’t work. Can find the videos but just cannot play them. “There was a problem playing videos” is the only message i get. Just doesn’t work. I store my videos on an external hard drive and plays fine using PLEX and I movie on my MacBook. Was hoping to find something to play movies on my new iPad Air. It appears the developer has much work to do in order to make this a useable product. I have many apps that i have used over the years in order to play music and movies. This is by far the most frustrating program i have ever used. I use a wired network and wireless. So it is not a problem with the network. I would not recommend this product to anyone.

by Delta Echo 5

Used to be bullet proof. Now iOS app works, then with the next update of the app, breaks...wish I could go back two years ago, nothing since that release has Improved performance or ability. AppleTV app is worse with every update. Looking at alternative players...I'll give up what they call "functionality" to get back reliability. -Metadata wipes with every update...2021 data overwrites 1998 data for a movie. -Spinning wheel occurs more often...like it's rebuilding library data with every access. -Breaks on continuous play when it didn't before. Like all good things, this looks like it's coming to an end. Surely they will start with ads soon to justify all the work they don't need to be doing. Leave it alone, it used to work. Update: latest update now plays video .mp4 choppy...used to work fine.