Fingerprint Pro Status

Last Updated on 2024-04-24 by FingerprintJS, Inc

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Common Fingerprint Pro Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Fingerprint Pro app on iOS and Android devices. Solve all Fingerprint Pro app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Fingerprint Pro iPhone Issues and Solutions

Fingerprint Pro iOS app crashes, not working, errors
Fingerprint Pro iOS app network issues
Fingerprint Pro on iOS has black/white screen

Fingerprint Pro Android App Issues and Solutions

Fingerprint Pro has errors/crashing/not working
Fingerprint Pro server network connectivity issues
Fingerprint Pro has black screen

Fingerprint Pro iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Fingerprint Pro app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Fingerprint Pro app crashes or not working on Iphone (iOS):

Close and restart the Fingerprint Pro app on iPhone
Update Fingerprint Pro app to the Latest Version for iOS
Uninstall and reinstall Fingerprint Pro iPhone app
Update your iPhone to the latest iOS version

Fix Fingerprint Pro on iPhone unable to connect to server/internet connection issues::

To resolve Fingerprint Pro network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Fingerprint Pro black/white screen (blank screen) on iPhone:

Follow the Fingerprint Pro iOS app troubleshooting guide Here →

Fingerprint Pro Android App Issues and Solutions

Fix Fingerprint Pro not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Fingerprint Pro app issues:

Force Stop the Fingerprint Pro App
1. On android, goto "Settings" » click Fingerprint Pro app. » click "Force Stop".

Update Fingerprint Pro to the latest version on PlayStore

Clear Fingerprint Pro App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Fingerprint Pro app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Fingerprint Pro.

Fix Fingerprint Pro unable to contact server/ Fingerprint Pro internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Fingerprint Pro » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Fingerprint Pro » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Fingerprint Pro on android.

Solve Fingerprint Pro black/white screens issue on Android:

Follow the Fingerprint Pro android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at FingerprintJS, Inc, developers of Fingerprint Pro.

About this app

For every device, Fingerprint Identification SDK for iOS generates a unique IDFV-based identifier that you can use to detect fraud, prevent fraud, and optimize user experience. 2. FingerprintPro is powered by our Fingerprint Identification SDK for iOS and showcases the device identification capabilities for iPhone and iPad. FingerprintPro also links to our developer documentation where each field in our response is explained in detail. With version 2. 0 and later, you are no longer required to provide an API key to fully experience the mobile capabilities of our platform. The first interaction of this device with FingerprintPro . 4. Most recent interaction of this device with FingerprintPro . Was the device ever seen by FingerprintPro before? 3. You can view these details in a simplified text format or raw JSON format. Ready to get started with Fingerprint Identification for your application?