Contact Identity Guard Support

by Disatisfies Customer Infinity

I had a family plan for years with this company. Had myself and my children’s information listed when i joined. Started having trouble accessing the app. Could not get into it. Kept saying try again later. Finally i got frustrated enough to call. Customer service was helpful, however, i found out that not only did they change their app without notifying me but they had lost all of the information for my children ( allowing my son’s account to be unprotected and hacked) but they lost some of mine too. I had been paying for a family plan to watch over my family and they had the nerve to tell me there is no information and i have to enter it all over again. Nothing was even offered to make up for this huge mistake. They even had the nerve to try to tell me the information was never there. Why would i pay for a family plan and not put my family on it. If i wanted just me i would have just signed up for the single plan and save money. I am very disappointed and appalled that a data security company would do this to someone.

by MSJTJB

This has been the worst experience! Not only did LifeLock (who I no longer even have a membership with) alert me about my information being on the dark web before Identity Guard, I had to call Identity Guard and the representative couldn't even tell on her end that my information has been breached. Did I mention that I have the highest service plan for my family that they offer? It's been so bad that it's almost unbelievable. Days after my notification from LifeLock I finally got an email from Identity Guard. The email basically told me what I needed to do on my own. I have literally called them a dozen times in the past week and multiple times I left my information for a callback, per their auto instructions. Also tried holding and was disconnected after holding for over an hour. It is not horrible service - it's NO SERVICE!!!!!

by Gcarlone

I’ve been a victim of identity theft 2 times. Reading a few reviews, I can tell I’m not alone when I say that they switched their app without telling anyone. I’m also not the only one with data missing such as old fraudulent alerts. Only the alerts that I deemed “safe” show up but not the 3 alerts that were fraudulent. 2 weeks ago, I called and was told that the system was still “populating” and my alerts will show back up. I’m sorry but how did alerts from 2020 and 2022 show up but not fraudulent ones from 2021? Really upset with a data security system dropping the ball. Is my info actually safe out there?