Contact Epoch Li ion Support

by Am830appsux

Yesterday, the app had the worst Bluetooth connectivity interface in the history of mankind, in that you could never reconnect upon app minimization, the app would show Bluetooth devices having nothing to do with Epoch, including Bluetooth headphones, etc., and it would “favorite” your device, so you’d have to select it every time. But at least once you got connected it would pull all the pertinent data from the battery. Today, it has an all new look to it….and it doesn’t work at all. Battery shows 0%, no voltage, no data whatsoever. So amazingly, despite the Bluetooth interface before, it was actually better than it is now.

I emailed customer support with my thoughts on the app a week ago, mostly as a test of their customer service department, and have not heard back. This is not good, and is very telling to me for what I can expect if I ever have a problem with the battery.

by Joe 17273

The previous app had its issues but at least it showed all the critical info that battery owners really need.

The new update is so bad i’m not even sure where to begin. Who’s Great idea was it to remove and separate most of the important information and add some disconnected, irrelevent graphical interface that no one asked for. It’s so bad im actually a bit astonished that epoch could produce this garbage or let it pass onto their customers.

all they had to do was fix and tweak the old app a little. Instead we got some colorful, flashy whatever you want to call it mostly useless garbage.

was going to buy a couple more batteries from epoch, but now i’m starting to question the leadership over there and potentially the product.

The app seems really disconnected from its users who understand what lithium batteries are and how to care for them and instead is trying to make some flashy gimmick to wow the ones that don’t.

At the very least epoch should release the old app as a separate app so those of us who manage our batteries can have something useful to use and those that love pretty, flashing colors can have the new version.

by Paulrvt

Before the latest update my biggest complaint about the app was it didn’t remember bluetooth devices. Every other app lets you add the bluetooth device and can connect back when you open the app. Not this app.

Then the update (reskin)… the UI has been revamped to be these ugly 3d graphics which add very little and give off 2006 UI vibes. I would have survived these updates if they didn’t remove useful information like the time until the battery will die based on the current usage. Additionally its just a sloppy UI with backwards animations like the battery charging upwards when its being drained…

Overall just disappointed they spent resources on a useless reskin instead of improving useful functionality.