Step App Status

Last Updated on 2026-04-10 by Step Labs

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Most reported problems

Not working

100.0%

Common Step App Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Step App network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Step App App
1. On android, goto Settings » Step App » click [Force Stop]

Clear Step App App Cache and Data:
1. On android, goto Settings » Apps » Step App » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Step App.

On android, goto Settings » Apps or Manage Apps tab.
Click Step App » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Step App » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Step App

E-Mail: [email protected]

Website: 🌍 Visit Step App Website

Privacy Policy: https://step.app/privacy

Developer: Step Labs

May 29, 2026, 11:01 AM
a iOS user from Frankfurt am Main, Germany reported problems with Step App : Not working
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