Contact Oneleaf Support

by Jashleywin1

Update: After playing phone tag between Apple online support, Apple customer service via phone call, Oneleaf emails and phone calls, Oneleaf issued me a full refund. My bank was ready to dispute $166 usd because the refund process between Apple and Oneleaf seems to be extremely complicated between the two of them. This app is okay, I enjoyed it for the first year but will not be returning. I felt misunderstood and a little humiliated when I provided significant amount of proof that I was charged incorrectly by Oneleaf and I was spoken to as if I was making it up. $166 is a lot of money, especially nowadays! Both Apple and Oneleaf need to work on better customer service and processing refunds. Will take my meditation elsewhere because this stressed me out a lot more than it relaxed me.

First review: This is my second year renewing my subscription and had accidentally subscribed to a full year instead of quarterly. Not even a minute after submitting a refund request, I get denied my $90+ back to my account! It’s crazy how I just paid nearly $200 by accident for this app. Total scam! Will be calling my bank to see if they can help me because once this app takes your money… it is GONE.

by Jaina2

I’ve been using this app for over a month now and it’s been really helpful for stress management. However, the newest update now prompts and requires me to turn my phone on “Focus” mode before starting a session. There are many reasons why I will not be doing this but I’ll likely be discontinuing my subscription if this is forced onto me. I’m not interested in being told how to manage settings on my phone to use the app. Please make this feature optional.

by Dusapponted5426

Not sure what’s going on with this app and weight loss program. It’s called a 21 day journey and there are now 34 sessions. The diction in the narrator’s voice changes in part 4. The voice is calm in the first 3 parts. In the 4th part, she uses loooong enunciations and LOUD inflections that are abrupt in a way that sounds fake and disruptive to my ear. It’s unpleasant to me and I no longer trust the voice, making it difficult to drift into a hypnotic state.

There were valuable sessions in the first 3 parts. I’ve even noted some that were worth me revisiting. There is a link to play again, but the links are broken. Lots of glitches in this app, that seems should be a fairly simple design.

Even better would be an app that outlines what is in each session so that the user can choose sessions that are applicable to their own unique situation, in any order they choose. A pick your own adventure sort of experience. We’re all different. One size does not fit all. And all of the hypnotic sessions have the same disclaimer in the beginning about not driving anyway.