The Herald-Times Status

Published by Gannett on 2023-12-01

From critically acclaimed storytelling to powerful photography to engaging
videos — The Herald Times app delivers the local news that matters most to
your community. APP FEATURES: • Access all of our in-depth journalism,
including things to do around town, sports coverage from high school to the
pros, and much more.

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Common The Herald-Times Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot The Herald-Times app on iOS and Android devices. Solve all The Herald-Times app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

The Herald-Times iPhone Issues and Solutions

The Herald-Times iOS app crashes, not working, errors
The Herald-Times iOS app network issues
The Herald-Times on iOS has black/white screen

The Herald-Times Android App Issues and Solutions

The Herald-Times has errors/crashing/not working
The Herald-Times server network connectivity issues
The Herald-Times has black screen

The Herald-Times iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever The Herald-Times app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix The Herald-Times app crashes or not working on Iphone (iOS):

Close and restart the The Herald-Times app on iPhone
Update The Herald-Times app to the Latest Version for iOS
Uninstall and reinstall The Herald-Times iPhone app
Update your iPhone to the latest iOS version

Fix The Herald-Times on iPhone unable to connect to server/internet connection issues::

To resolve The Herald-Times network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix The Herald-Times black/white screen (blank screen) on iPhone:

Follow the The Herald-Times iOS app troubleshooting guide Here →

The Herald-Times Android App Issues and Solutions

Fix The Herald-Times not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent The Herald-Times app issues:

Force Stop the The Herald-Times App
1. On android, goto "Settings" » click The Herald-Times app. » click "Force Stop".

Update The Herald-Times to the latest version on PlayStore

Clear The Herald-Times App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "The Herald-Times app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch The Herald-Times.

Fix The Herald-Times unable to contact server/ The Herald-Times internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click The Herald-Times » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got The Herald-Times » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch The Herald-Times on android.

Solve The Herald-Times black/white screens issue on Android:

Follow the The Herald-Times android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Gannett, developers of The Herald-Times.

Verified email

Contact e-Mail: [email protected]

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Developer: Gannett

E-Mail: [email protected]

Website: Visit The Herald-Times Website

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Developer: The New York Times Company

E-Mail: [email protected]

Website: Visit The New York Times Company Website

About this app

From critically acclaimed storytelling to powerful photography to engaging videos — The Herald Times app delivers the local news that matters most to your community. • Access all of our in-depth journalism, including things to do around town, sports coverage from high school to the pros, and much more. • Enjoy a streamlined, fast-loading experience that makes it easy to view the stories, photos, and videos that matter to you. • Get breaking news, sports scores, and weather alerts with real-time notifications tailored to your interests. • Customize your experience by saving your favorite stories, adjusting text size, using night mode, or reading offline. • eNewspaper: Just like our print edition but accessible on your mobile devices. And access to USA TODAY and 200+ local eNewspapers. • Subscriptions are charged to your account at confirmation of purchase and automatically renew each month or year, unless turned off in your account settings at least 24 hours before the end of the current period. You can manage your subscriptions and auto-renewal may be turned off by going to your Account Settings after purchase. Any unused portion of a free trial period, if offered, will be forfeited when you purchase a subscription, where applicable. Your account will be charged for renewal within 24-hours prior to the end of the current period. See "Subscription Support" in TheHeraldTimes 's Settings for more details and customer service contact information.