Contact Holafly Support
Company Name: Holafly SL
About: Internet/data on your phone during your travels
Holafly keeps you connected to
the internet on your international travels through an eSIM. You can choose the
plan that best fits your itinerary.
Holafly Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Holafly SL
Verified email ✔✔
E-Mail: jose.manuel@holafly.com
Website: 🌍 Visit Holafly Website
Privacy Policy: https://esim.holafly.com/privacy-policy/
Developer: Holafly: international eSIM
4 Most reported problems 😔💔
Hi Just purchased 20 days of data to use internet for work in Sweden. Unfortunately hotspot on holafly is not working. Please, help to activate or refund my money as without a working hotspot this eSIM is absolutely no use to me.
Does not work!
by April,,,
I would give zero for this app. Don’t ever use Holafly. My niece purchase a plan and followed all the instructions but it never work when it actually said it’s already activated. This only took our money. And she have never able to use the wifi
Don’t use Apple Pay
by Bullet5000
I used Apple Pay and was never sent an email. I contacted them on 2 occasions, but didn’t hear a response for 2 days, and then when I was finally contacted, they wanted me to respond right away like I was inconveniencing them, and then they closed my support ticket after 3 minutes of me not sending a message, so now I have to go through the entire process all over again. I am on vacation and paid for 14 days. Since I was never sent the email, I haven’t had any data the entire time, so there was no way I could respond to them in a timely manner. I’m not going to stop my entire vacation for a data sim. Needless to say the customer support is extremely lacking and I am not impressed. If you are looking for an eSIM, look elsewhere because if you have any problems, they won’t be fixed.
Terrible customer service
by Jshayneo20
Update: I finally was able to reach someone with customer service. They said they had issued a refund, but they only refunded half the charge. I've written them, and no surprise, they haven't returned a single message.
I purchased two Sim cards for a 15 day trip to Europe. Even though my phone was compatible with their system according to their site, the eSIM would not install. Ive spent a week trying to get a hold of someone for customer service with no responses. Now I'm in Europe without phone service. I asked for a refund and they're saying it could take a month. Avoid at all costs!
Have a Problem with Holafly: eSIM prepaid card? Report Issue
Why should I report an Issue with Holafly: eSIM prepaid card?
- Pulling issues faced by users like you is a good way to draw attention of Holafly: eSIM prepaid card to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
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- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Holafly: eSIM prepaid card customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Holafly: eSIM prepaid card.
