Contact Players Lounge Support

So I’ve been using the app for 4 months now and I have to say I was happy with everything until they saw that I was winning to many of my bets. They went on to turn off my 25$ and 50$ bets and I only get about 30 cents per kill where before it was a good amount of money to want to risk betting but now with 50 cents being the profit on a 5$ bets its dumb to even use it. I have since withdrawn my money in the account and refuse to play. Yes I talked to customer support about it and I even have friends that work for players lounge and they basically tell me that there’s nothing they can do because it’s all based off your winnings from previous matches and let’s just say I’m not a good player I get good some nights but most of the time I stink so the fact that I don’t get a good payout until 5 or 6 kills for someone with my skill set there’s no point. Customer support was terrible Pablo did not know what he was talking about so request someone else if you get him but in my opinion I would not use this app.

I’m at a loss of words… I’ve played all night after work ( bartender, 23) I got home at midnight and spent the next 6 hrs grinding players lounge mostly losing. I was running high risk high reward bets like 4 kills in ranked. After constant deposits of $25-$50 from my bank account totaling to $200-$300 of deposits, I finally hit a bet which would 3x a $50 bet. The return would of been $170 with a profit of $120. I’m down a lot and I finally “won” one!, to then find out that the game could not be found and that my game would be considered a loss. I don’t know what to do! The support staff can’t find the game and I’m just tired, frustrated, sad, and lost alot of money. How can I prove this game if the tracking system does not find it . And yes I had my trackers on and everything.

This app is a very great concept and I commend them for it but what I find inexcusable is that the verification process cannot accept any form of government issued IDs. Whether that is a passport, Drivers license, or any other government issued IDs. I have just been in contact with their support team and they cannot give me any reason as to why it cannot accept any IDs. This is not just an isolated incident. Everyone that I know has been denied any kind of verification process and has dealt with the same issues. If they could get that fixed it would make me give them 5 stars. But since it is not currently working, and the support team cannot offer any kind of support I have to give them a ZERO star rating. The App Store will not let me give them any less than one star.