Contact RMVgo Support

by Nando-lg

The new version goes beyond user-unfriendliness. It’s plain user-rudeness. Did the Product Owner ever use the app? Do the developers ever use it? Did they perform empathy maps to understand how users actually use such an app? Did they run analytics on the old version to see what people actually need? I’m app-savvy and had to navigate the GUI for minutes just to find how to perform basic tasks. Ever heard of “must have,” “should have,” and “can have” features? Who needs a map as a homepage? That’s what Google Maps is for. Why do I have to tap on a button to search for a train connection from A to B? Why do I have to scroll down after running a search to find out what time I have to leave the place I am in to catch my subway just because you though I’d want a map route at the top instead? ASK people what they want instead of assuming. The look is more modern, granted, but functionality comes first, dear Development Team. That’s why we have User Stories and other polling methods. What do we want? Schedules, connections (take this tram at this time, then change at this station to catch this other train at this time), and fast ticket purchases to pay for the service we’re using. Please, please, please improve it.

by Esmag23

Frequently gives you incorrect departure information, logs you out and/or fails to load your ticket. No surprises, as RMV is the most unreliable train operator I’ve experienced in my life. I’d recommend using paper tickets instead, but the machines can also be unintuitive or confusing (sometimes stations have different names in the app/google maps/ticket machine), or even broken, and I’ve seen a ticket hawk burn someone for having an incorrect ticket when they asked a local for help and thought they purchased the correct ticket. So good luck!

by Pdjfjdjsja

1. Randomly logs users out in the background, leaving them struggling to remember their login info when inspectors come to check your ticket.

2. Deutschland ticket will still charge you for the following month even if you cancel your subscription up to a half month in advance of the next billing period.