Contact Ithaca Bikeshare Support
Company Name: Dropbike
About: The official app for Ithaca Bikeshare, the regional e-bike share system in
Ithaca.
Whether you’re heading to work, meeting friends for dinner, or
exploring the communities, Ithaca Bikeshare offers a convenient, fun, and
healthy way to experience the community you love.
Ithaca Bikeshare Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Ithaca Bikeshare Website
Privacy Policy: https://dropmobility.com/privacy
Developer: Drop Mobility
3 Most reported problems 😔💔
Benefit of doubt? Big mistake
by Samfriedmann
Despite the general slowness and bugginess of the app, I decided to give it a try. The setup process was difficult and tedious (manual card entry; why do I have to activate the bike twice to unlock and ride?). The bike itself claims to be an e-bike but offers little to no pedal assist. I couldn’t get it to activate up a slight incline without a running head start. And forget about hills on these bikes, they can’t handle them. Finally, I gave up and attempted to end my ride. Despite propping the kickstand, the bike would not be recognized as parked no matter what I did. The app kept spinning and throwing red error messages. This entire system is dangerously bad and should be taken down before someone gets hurt.
Horrible app
by Seb.eh
Takes forever to load, half the time doesn’t even load after waiting several minutes.
Terrible app performance
by Dumbdumbidiot
Bikes are very convenient but app is horrible and often takes 5-10 minutes to finally end trips
Have a Problem with Ithaca Bikeshare? Report Issue
Why should I report an Issue with Ithaca Bikeshare?
- Pulling issues faced by users like you is a good way to draw attention of Ithaca Bikeshare to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Ithaca Bikeshare customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Ithaca Bikeshare.
