Contact Done ADHD Diagnosis Treatment Support

by ChocaCookie

Done is a terrible company. I spent weeks waiting to be seen by their provider. Ultimately the psychiatrist prescribed me medications and nowhere would accept their prescriptions. It is a 3-5 business day wait period between pharmacy change. So you could imagine my frustration when multiple pharmacies are not accepting their prescriptions even if you call and ask if they would. DONE did not care to help me at all. I feel they just took my advantage of my mental health. They collected my money and threw me to the wind after they got paid. Terrible customer support that just blames you for everything and you have to make an appointment just for a phone call. Stay away. Go somewhere else that actually cares about their patients and is willing to help them. No reason DONE should not have a list of pharmacies they are able to get medication fulfilled through. Lazy company that is 100% profit driven and does not care about doing right by the patient.

by Keisten PDX

The Dr. I saw seemed more interested in prescribing medication than knowing me or my medical history- and then no pharmacies could fill what was prescribed. When I waited a week to see another provider after my first left the company, my appointment was cancelled at the last minute, rescheduled automatically to a time I did not confirm and then I was charged a $175 no show fee. When I expressed in writing that I wanted to cancel (via the text help desk) I received no response. No where on the app are you allowed to cancel and I am now pushing unauthorized charges through my bank to stop their withdrawals. Horrible experience.

by ChocaCookie

Done is a terrible company. I spent weeks waiting to be seen by their provider. Ultimately the psychiatrist prescribed me medications and nowhere would accept their prescriptions. It is a 3-5 business day wait period between pharmacy change. So you could imagine my frustration when multiple pharmacies are not accepting their prescriptions even if you call and ask if they would. DONE did not care to help me at all. I feel they just took my advantage of my mental health. They collected my money and threw me to the wind after they got paid. Terrible customer support that just blames you for everything and you have to make an appointment just for a phone call. Stay away. Go somewhere else that actually cares about their patients and is willing to help them. No reason DONE should not have a list of pharmacies they are able to get medication fulfilled through. Lazy company that is 100% profit driven and does not care about doing right by the patient.