Contact Done ADHD Diagnosis Treatment Support

by Poomda Bear

Horrible customer service that will charge you without taking any action for over a month and not keeping you updated on what is going on with your treatment and subscription. They also cancel your appointment last minute if you do or don’t take their assessment tests, in which the person will give a random excuse of a random family member dying, which has happened with a lot of the PHPMs that have been assigned/fired/resigned/rerouted to me (I’m on my 4th or 5th- can remember) They will also try to pivot and say they’re busy or some lame excuse, in order to rebook your appointment past your payment date just charge you and make you stay with them. I have been trying to contact customer service or anybody that will answer for over a month and nothing has been done, except not answer me and switched/reassign another new PHPM which canceled the appointment and rescheduled to another date. All while they charged me the subscription fee.

by M_redi

I started off really liking and appreciating this app. Especially being someone without health insurance. Appointments were quick and easy. Prescriptions were sent in same day. This month has been a complete nightmare. I sent my refill request in Monday expecting to get it within the next couple days. Didn’t which was fine. I didn’t start to worry until I hit the 72 hour mark and still hadn’t heard anything. Here we are 5 days later, I haven’t heard anything from the doctor I’ve been seeing, my prescription hasn’t been sent in, I’ve contacted support through the app, the website, and email, have heard nothing. I finally figured “okay I’ll make an apt” nothings available for another 5 days. I’m wondering if it has something to do with the legal issues the company is facing. Whatever the case is, I am completely dissatisfied. Got on reddit, apparently this is something they do all the time.

by Willz1818

Very poor experience. I saw a clinician who could see by my record I was on adderall for many years and I told her how well it works for me and that I was out of my medication and struggling without it. She said she would call in an rx and then I got my follow up notes from the appointment indicating she called in straterra a mediation I specifically told her did not work for me. I called the pharmacy to see if maybe it was a mistake and she called in the appropriate rx… to my shock there was nothing at all called in. Not even the straterra. Feeling very alone and burned having trusted this new age app. I should not have.