National General Status

Last Updated on 2024-10-14 by National General Insurance Company

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Common National General Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot National General app on iOS and Android devices. Solve all National General app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

National General iPhone Issues and Solutions

National General iOS app crashes, not working, errors
National General iOS app network issues
National General on iOS has black/white screen

National General Android App Issues and Solutions

National General has errors/crashing/not working
National General server network connectivity issues
National General has black screen

National General iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever National General app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix National General app crashes or not working on Iphone (iOS):

Close and restart the National General app on iPhone
Update National General app to the Latest Version for iOS
Uninstall and reinstall National General iPhone app
Update your iPhone to the latest iOS version

Fix National General on iPhone unable to connect to server/internet connection issues::

To resolve National General network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix National General black/white screen (blank screen) on iPhone:

Follow the National General iOS app troubleshooting guide Here →

National General Android App Issues and Solutions

Fix National General not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent National General app issues:

Force Stop the National General App
1. On android, goto "Settings" » click National General app. » click "Force Stop".

Update National General to the latest version on PlayStore

Clear National General App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "National General app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch National General.

Fix National General unable to contact server/ National General internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click National General » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got National General » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch National General on android.

Solve National General black/white screens issue on Android:

Follow the National General android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at National General Insurance Company, developers of National General.

About this app

With National General’s mobile app, you can access your insurance ID and easily make payments. You can also enroll in paperless billing, sign documents, renew/reinstate your policy, receive important notifications, and more.