Creators' App Status

Last Updated on 2024-12-11 by Sony Corporation

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⚠️ Most reported problems ⚠️

50.0%

Photo/Video

50.0%

24 hour clock ⏰

Common Creators' App Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Creators' App network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Creators' App App
1. On android, goto Settings » Creators' App » click [Force Stop]

Clear Creators' App App Cache and Data:
1. On android, goto Settings » Apps » Creators' App » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Creators' App.

On android, goto Settings » Apps or Manage Apps tab.
Click Creators' App » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Creators' App » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Creators' App

E-Mail: info_CreatorsCloud@sony.com

Website: 🌍 Visit Creators' App Website

Privacy Policy: https://imagingedge.sony.net/

Developer: Sony Corporation

May 04, 2025, 01:56 PM
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