Contact Creators App Support
Company Name: Sony Corporation
About: ■ Please refer to the "Support Page" for the connection process and list of
supported models.
https://www.
Creators App Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: info_CreatorsCloud@sony.com
Website: 🌍 Visit Creators' App Website
Privacy Policy: https://imagingedge.sony.net/
Developer: Sony Corporation
Privacy & Terms:
https://www.sony.net/ca/help/camera/
3 Most reported problems 😔💔
Sony….. fix your apps please!
by Nelson0394230948098
Im tired of sony having so many different camera control apps. Recently bought a zv-e1 and learned that to do smartphone control it only works with this latest app. Why do they feel a need to release a completely new app every year. As well as keeping the old ones in circulation…. Its insanely confusing. Also cannot get the app to recognize the camera. Its shows up to start the connectiong process but it never shows up on the accessory list? Why are there so many steps in the first place?! The camera should just connect from that first selectiong but they make you go through a five step process. Just simplify thing please this app system is a NIGHTMARE. There at least six different ways to connect just in the camera menu! Why are there six? just stick to one and make it reliable! I don't six different methods to connect that are all programmed badly. I would like just one reliable one. And ONE phone app. Just stick with making one app and make it good, update it. Please stop constantly rebranding your camera control apps and make ONE! Anyways i was not able to connect this to a zv-e1 and eventually deleted it
Don’t even waste your time
by Snake2107
I have an A7IV with up to date software. iPhone is also up to date. I can’t connect to import images nor can I connect to remotely make photographs. I’ve tried weekly for months. I get hopes up thinking it will connect and it never does. Then I get a big message on my screen asking for permission to submit the error report, which I do submit. This app is garbage. For as much money Sony has for R&D, I would think a mobile app would be half decent. It’s not even 1/4 decent. As a former Canon user, I regret switching. If you’re debating between Canon and Sony and a useable mobile app is important to you, I highly recommend Canon.
New Canada promote me to install this defective app
by Scott Fraser
Incredible how you purchase a top-of-the-line out of the box brand new camera from Sony, they prompt you to install this application and it won’t even let me create a new account and just gives continue errors every time I try and login. And I’m not even sure why I’m installing it. I just wanted to make sure I could update the firmware on this unboxed camera. It’s clear as soon as you start the app that it’s just trying to upsell you on lots of cloud storage and other services and here I am just wanting to use my brand new camera. Terrible Sony. 👎🏽👎🏽
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