Kroger Fresh Mode Reviews

by Ace1cl

KrogerFreshMode is a great concept but nothing about it works properly. It will give you bonus points and or coupons and then they will disappear before the expiration date. KrogerFreshMode will have you opt in on something for bonus points and then you never receive the bonus points. It only seems to work right about 20 percent. I hope that Kroger pays attention to all the negative reviews and fix KrogerFreshMode because it is a great idea if working properly.

by Oooberbuyer

KrogerFreshMode (WHEN you can log in) does offer savings. However, along w/e-coupons, CashBack, & weekly deals, it contributes to the hoops customer has to jump thru to get those savings in 1 trip. That’s WHEN it works-50% of the time. Not sure frustration is worth couple of dollars - WHEN/if they’re finally credited.

by Suz48

KrogerFreshMode worked great as long as I wasn’t in a Kroger store using their WiFi. Now it’s extremely glitchy and circles the drain every time I try to open it. I get push notifications about extra point opportunities but if KrogerFreshMode won’t load I can’t take advantage of them. Very frustrating! I now have to delete KrogerFreshMode and then re-add it every single time I want to open it.

by Chad10byron7

App doesn’t work right. Get messages about bonuses and they’re nowhere to be found. Takes forever to update any new points you accumulate. Unused points don’t carry over, but you have to stare at them every time you open KrogerFreshMode , which is useless information. App has good intentions, and I really wish it would work correctly..

by Pastryj

I received a printout at the register upon checkout. When attempting to create an account, it stated “invite only” and would not allow me to proceed. I thought the cashier may have given me someone else’s receipt, but I watched it print out after I entered my loyalty number. I’ll change my rating if I eventually do gain access.

by Sarah079474

It hasn’t been able to open for the past few weeks. I can delete KrogerFreshMode and add it back. KrogerFreshMode will work when reinstalled, but after it will just spin and never let you back in. Previously I reached out to customer service because it wouldn’t let me “purchase” a $10 off my order, I lost those points. Someone was supposed to reach out and help, that was in August. Developers need to push a major hot fix.

by TK0482

Received coupon with icon to scan to join. Went through entire process of setting up account only to receive error message that program was invite only.

by Traumagirl125

Worked great the first few months I had it. Then was unable to open KrogerFreshMode for a long time. Months it would not load. Finally today I deleted KrogerFreshMode and reinstalled to see if that would work. App now loads but I cannot log in. When I try to reset my password it tells me there is a problem with my email address. On a whim I tried setting up my account again and was told it was by invite only. I have an account. This is so frustrating. Please fix Kroger

by Redheadblue

The concept is great! I love Kroger and would love more ways to earn coupons. But I find it is not very developed, features will appear to work but when you have completed the bonus you aren’t rewarded. Or you cannot even open KrogerFreshMode at all. The points also need to last longer before expiring. I am shopping for a single person and cannot build up enough points to redeem in a single month, or even two months most of the time. Looking forward to see if they make adjustments.

by Sunetri

I’m on ios 17 and something seems to have changed causing KrogerFreshMode to stay on the initial splash screen with the spinner spinning continuously. It’s a hit or miss whether it eventually loads. Also, I don’t understand why you have 2 different apps to track rewards for Kroger. Please find a way to integrate fresh mode into the main Kroger app itself.

by Turtles-94

Why would you create a separate program with a separate login to earn Rewards? Signing up was cumbersome, why would you ask customers to retype everything you already have all my information?

by TracyRN15

Great concept and I would love to earn points to redeem but KrogerFreshMode doesn’t work most of the time. We do need longer to redeem points/rewards.

by CoryHall93

I was sent something in the mail, telling me to download their new app. I tried to sign up and was given a prompt saying that it was an invite only app… I wouldn’t have known about KrogerFreshMode unless they told me about it, sooo that’s kind of an invite. Am I wrong?

by Point-gypped

The idea is great, but KrogerFreshMode and some of the policies need help to move it out of the realm of 'frustrating'-- the points need to roll over from month to month, and the bonuses offered need to actually be awarded.

by Chuck, Grapevine TX

Smart folks use a password manager to create and store their userid & password for each account. On the Fresh Mode Account Creation page, you cannot paste into the password fields.

by Glitergyrl

I have had KrogerFreshMode for a little while and it’s been great. I went to open KrogerFreshMode a couple days ago and it won’t open not sure what has happened

by Cordovalady2

I received an email invitation from Kroger to download app and register; however, upon doing so, was denied acceptance stating I had to receive an invitation from Kroger. What other type of invitation is necessary?

by Cynthiruthus

Sounds like a great app but can’t set up an account. “ Oops something went wrong please try again “ is too vague and though I checked and rechecked, nothing looked wrong to me.

by Peggyree

Says I have to have an invite because it’s invite only so I got one off my coupons printed at the store and still can’t create and account. 🤷🏼‍♀️

by KatRed1

Poor system. Also received info from checkout and will not let me register bc if invite only! Waste of time!

by JNB122417

I loved KrogerFreshMode, but then I noticed when my Mother was accumulating a ton of points, her app stopped working. I called customer service and they said some tech was going to call and help. Now that I’m starting to earn more points, mine won’t work. Guessing it’s only to get people to start spending more money, then the more you spend and points gained you no longer have access to redeem points gained for coupons.

by Gwen1967

KrogerFreshMode has worked in the past, but lately it will not open even after deleting and download over and over again. This is messed up and KrogerFreshMode bugs need to be fixed!

by Tmack820

I like the concept but i have yet to receive any bonus rewards after completing any bonus reward options.

by Twinklebelle21

I can’t even get KrogerFreshMode to open. I’ve used it for quizzes and trying to earn points. I tried to open it about two weeks ago and it wouldn’t open. I’ve been trying to open it ever since. I’ve tried everything I know to do. I’m at the point where I’m just going to delete it and forget about it

by Zooooooolander

I’ve used KrogerFreshMode for quite a while now and I do love building up my points throughout the month and trading them in for as many discounts as possible, for my first grocery order of the following month.
There are two improvements I wish could happen though:

1. Life is so busy and I don’t always remember to look for the new bonus opportunities and opt in. Often, I open KrogerFreshMode and then realize I didn’t opt in for a grocery order I just got. I wish it could automatically opt you in.

2. The prior months bonus points don’t rollover to the current month. Even if you trade in your prior months points for discounts and end up with 99 points left, you can’t use them at all because the minimum trade-in amount is 100 points, and those 99 points don’t carryover to the current month so that you can combine them. It’s really aggravating because I spent the money to earn those points and/or I opted in to bonuses to earn those points, and I should be able to use them.

by Lale.

Sometimes app does not load and keep trying. However if app open and loaded successfully then it works as expected. I am able to collect bonus and points then able to redeem them and save some money. If occasional app loading problem is resolved then it deserves 5 stars.

by Shortlived Fresh Mode

The last 3 times I filled out a bonus survey, I got no points. It also doesn’t always give points for other bonuses such as giving 3x points for buying kroger brand items. Then all of a sudden a few weeks later I may get a manual points adjustment after they figured it out. I really did like KrogerFreshMode though. Last month I got about $15 off my purchases because of it. Now that they are offering some decent bonuses this month (Dec), I got a message stating that Fresh Mode was no longer going to be valid in my area after Dec 21 and my fresh mode account will be deleted. That stinks

by LM622

Still wish this was part of the Kroger app where I online shop and clip digital coupons.

I like the ability to earn rewards but I think when there are no rewards remaining that match level of my points from prior month, that I should be able to combine and use points with rewards available for current month.

by Tricia1973

I’ve had KrogerFreshMode for a couple months, and when it’s working, it’s great. Haven’t been able to open KrogerFreshMode for several days, and there’s no way to contact support. There were bonus missions that I completed, but didn’t get the points associated. Very frustrating.

UPDATE 11-6
So is KrogerFreshMode ever gonna get fixed? Still unable to open KrogerFreshMode , haven’t been able to for the entire month of October, and it looks like November isn’t going to be any better. Please fix it already!

by ILoveFree!

I really like this idea of being able to get rewarded for shopping at Kroger. The bonuses aren’t bad either. What I don’t like is how many points go to waste. They should carry over to the next month. The points should expire after a longer period of time. Overall, I’m glad to have KrogerFreshMode though

by GalaxiumVoid

Why did Kroger stop printing out these invite coupons??? After it was first announce/release for invites only people I was excited to try it out once I got the invitation… but after few weeks passed nobody at the store know what fresh mode is like it just vanished out of the existence

by Purrmont

The only issue is I’ve had is that I haven’t received the 300 points promised for joining community rewards last month.

Other things I’d like to see in KrogerFreshMode:
1) points rollover month to month
2)a way to contact customer service in KrogerFreshMode vs a phone number.

by Kast555

It won’t open at all anymore. There is no update needed or app and I am up to date with the current iOS software update. Randomly all the sudden won’t open. I love KrogerFreshMode when it works though. Such a great added perk when grocery shopping anyway!

by Big Cw Fan

I love the additional savings/products I can earn with my points. I find it very disappointing that there aren’t enough offers to spend your previous months points. I purchased every offer except the $20. Off of groceries and lost 895 points because I didn’t have enough to purchase that last offer! I can see it will take skillful planning to use as many points as possible and I will still leave points on the table even then!
I will still use KrogerFreshMode and hopefully use, not lose more points! Maybe previous points should be awarded new offers at month end?!? Or at least allow purchases of new months offers with previous months points!

by Flockmolly

I like KrogerFreshMode a lot. I actively complete any bonuses and surveys applicable to me at the time and am able to save so much from my purchases. But the one thing I’d like to see would be the ability to roll over points from month to month.

by Ldb002

I really enjoyed this grocery savings app. I consistently opted in for 2x and 4x points for shopping on Fridays. I was able to save anywhere from $10-30 per grocery shopping trip. Other reviews mentioned glitches that prevented them from using their points to purchase discounts. I only experienced this glitch once. Hopefully this program will be replaced with something else.

by LuvKroger

I’m shocked people are complaining about KrogerFreshMode. It saves me lots of money. Yes you need to be organized & use your coupon rewards but they give you plenty of time to redeem.
KrogerFreshMode is used in addition to the Kroger app where you can already save lots with digital coupons.
Can’t rave enough about this Fresh Mode program & I hope it continues.

by Shaunamama

I had it for a year now, it’s a really great app if you learn how to properly use it. When you first start they give you points for completing surveys, but the more you shop the more points you earn and you’ll be able to purchase the rewards. The only problem I have is when I’m in the store it won’t open up so I normally try to clip my rewards before I head to the store

by Suzy Mcruzy

I’m really enjoying KrogerFreshMode so hopefully they keep it around. You can earn rewards for completing bonuses and they even give “free rewards” occasionally! Thanks Kroger 😄

by Pd In Cv

Could load app . But says my information is wrong???

by Deb_76

I absolutely LOVE the fresh mode app! I’ve saved a lot of money using it. My only complaint is I don’t know how to invite ppl. There isn’t a share button or invite button. Also I’m just learning from a friend that this is may only for iPhone users only? Correct me if I’m wrong please.

by Kd8207

I love KrogerFreshMode and I have no idea why there are so many low ratings. I’ve never had any trouble getting KrogerFreshMode to work and I’m able to use almost all my points every month. I usually wait to accumulate enough points to redeem the largest reward and then I try to accumulate enough for the next largest reward and so on. I have saved so much money, but I am sad to learn they are ending the fresh mode app 3/27. Please reconsider!! Groceries are so expensive now and it was nice to have another way to save money.

by Memphisbulldogbelle

Downloaded it from the qr invite I got at the checkout. So far, I was able to register and it seems to be working fine.