I don’t usually write app review but this is too bad and outrageous.
While there are so many apps out there that can provide things like auto diagnosis, plant identifier etc, what PlantParent interests me is its “Ask our experts and get quick personalized solutions” feature.
When I clicked on this “ask our experts” feature, it prompted a “paid for it” page where it says “pay $29 and get help from experts - it’s $0.07 per day”.
I loved this and I paid for it.
I asked the expert and the person gave me back 2 emails, which is good.
However, what I didn’t know, and PlantParent doesn’t want to tell you, is that you only get 2 inquiries PER YEAR. So instead of $0.07 per day, it’s $15 PER EMAIL RESPONSE!! So even if the response was totally useless and you wanna ask a follow up question, NO YOU CANNOT!
What’s even worse and also a really bad strategy, is that it doesn’t give you the option to buy more inquiries. I mean, it’s bad enough to trick you users into paying for something kinda fake, it’s helpless to do nothing about it, no follow up plan, no monetization, no up sell. Just getting your users stuck there is the worst experience.
Too bad, too bad.