Kung Fu Tea Reviews

by Xlucero505

These things happen all the time. Small databases like these holding credit card information are easy targets for ransomeware attacks, and hacks to get access to this info.
They need an alternative form of payment. 1 star for now, until then avoid. It’s so easy to implement, there is no excuse.

by GeminiKay

Integrity in this world of apps and paying with an easy scan is difficult with so many predators but to not even acknowledge a huge fault was disappointing. I get it can happen to anyone but to continue to get pretty harassing emails about ticket #s and have to repeat myself of an issue where evidently there was a hacker either within their store/company as several large sums of money was taken from my account (not orders as they were even amounts $100). I was panicking and no one could seem to assist and when finally via Email it was resolved that’s pretty traumatic to have 3-4 pending $100 charges from KungFuTea.

by Y9993929

KungFuTea is horrible secure and bad at its own system. Someone used KungFuTea with my account and easily bought $200 worth of gift cards on KungFuTea with secure or anything. They used my saved payment and bought it, no question asked, just straight from my account. And the funnier thing that KungFuTea don’t even have any other extra step of secure when you do anything. Do not put your card number in KungFuTea. Do not use KungFuTea . I wasted an hour of my life to report to my bank and I’m waiting to get my money back.

by Amjice

E-Mail verification is a good start toward security and privacy. Lack of Apple Pay is still why I cannot receive promo offers because security is more important than the offers can provide.

Given all the complaints about payment issues, I cannot believe that KFT continues to fail to provide customers with the security and convenience of mobile payments like Apple Pay / Google Pay.

by Drkster91

My account was hacked and used to fraudulently purchase gift cards half way across the country from me. No notification that my information was changed within KungFuTea . When I realized the change and charges I couldn’t even easily contact customer support. I couldn’t even delete my account in app, I had to fill out a google form, which is ridiculous.

by Yah's_Son

There has been several times that KungFuTea shows a flavor available at my local KFT but when I order through KungFuTea and arrive at the location I am advised that they don’t have the flavor and I have to pick another flavor (which is another wait). If the location doesn’t have the flavor then KungFuTea shouldn’t show it available at the location.

by Bird7575

It is difficult or impossible to access, advertise special by way of KungFuTea . I found it cumbersome to use, particularly the login ritual and very limited and usefulness with a menu this small you should be able to access everything easily in the restaurant it does not actually save you much time, if any

by Xagfffd

I started using KungFuTea since the store recommended using it for pickup orders, and within 1 month of using it I got charged for $52 in the beginning of July and my account was deleted. App has serious security issues and needs to be fixed ASAP!

by David Shyr

I feel KFT is not honest, always try to take more money than what you think you are paying. KungFuTea doesn’t show you that you are getting the discount that you think you are getting. End up paying more or I have to call to get refunded

by RappGoddd

I always have to take time to sign in to KungFuTea . It’s now telling me i have to reset my password because of a new system yet it won’t let me change it. I shouldn’t have to put money in it to get points i should just be able to scan and pay with my card in case it’s a quick stop. Horrible reward app the worst that i have. So horrible that i don’t even use it when i purchase which discourages me from even purchasing it unless rare occasions.

by RedFynax

I hate to leave a bad review but I’ve both uninstalled and redownloaded KungFuTea several times, been told to verify my account. I do , then it tells me to change my password so I try to but it says it can’t? And even with a reference codes I get to reset , it says those codes aren’t valid? 😭😭 idk why it’s been like this. I’ve even waited several days and tried again

by SonSeedZ

Since they had me reset my password since they revamped everything. Now I can’t log in my account and change the password. Any password I put is invalid I try about 20 different password all including and not including caps and numbers and unique characters.

by Calissa222

KungFuTea makes you create an account. When you get to phone number the number keyboard comes up. But there’s no enter button and the keyboard is over the next button so you are stuck there.

by Wanlily1

The credit card gets deleted randomly. The bubbles won’t get credited when scanned at the store. I have to keep emailing to get them to credit me the bubbles, and it takes them weeks and multiple tries to do it. “Oh you probably didn’t input your email or phone #” No, they’re in there, your app just doesn’t work. I never had issues with the old app, but the new app is horrible.

by Hallow Bastion

KungFuTea keeps loggin me out everytime I open it. I go to put my password in and it gives me an incorrect error. Even though I know it’s not incorrect I change the password in hopes to getting into my account. Literally as soon as I reset it, it says it’s incorrect. At this point I just want access so I know my card information is no longer on there so I can delete it and be done with it. Screw the points!

by Barhynn

I hadn’t used KungFuTea in awhile and when I returned I was prompted to update KungFuTea and reset my password for a “new experience” in KungFuTea . This was in January 2024, it’s now March and after multiple attempts to reset my password, uninstall and reinstall KungFuTea , and reach the site via their “Contact Us” page I have been unable to access my account. I have rewards points and money in my account. Luckily when I order in store, the cashier can still use my phone number to add rewards but there’s no reason why I shouldn’t be able to access my account. It’s really frustrating.

by Shdhueieisjdbfbreud

KungFuTea worked perfectly for the longest time and now it’s been broken for weeks, where is the fix? The latest “bug fix” update did nothing for the login and password problems that everyone is having. Look at the recent reviews and do something about it

by MisaCraw

Horrible app. KungFuTea takes fifty years to sign you in as the process is so many steps it’s not worth having. Not only that but to even order you MUST give them your information. Horrible design, terrible product. Unless you make KungFuTea easy for me I will not use your product.

by DollopofDaisy

Y’all really should’ve put more than one way to verify the account. I can’t even use KungFuTea because I’ve been having trouble with my email and there are zero other options.

by Gabby57291037372

The worst app! Not safe to add card information to.
When you try to get a refund for a delivery sent TO ANOTHER STATE, the store cannot refund you and you are given a round about answer from GrubHub. Do not trust KungFuTea with your payment information!!

by KevIOT

When KF Tea moved to new app. Everything was working fine until a month ago (Jan 2024) I can no longer access my original acct. Reset doesn’t work. No email sent to acct. Had to creat new acct with new email. Worked fine until April 1, 2024. April 2nd, we got logged out and can no longer access the new acct. Money lost. Points lost. Def driving customers away from business.

by Hasues

I contacted KF Tea on how bad KungFuTea worked a few releases ago and received a response of “oh well” more or less. Now KungFuTea is stuck in a verify email state and is no longer usable. KF Tea should outsource their app to a different team because when the development team takes an app and makes to consistently worse each update, it is a great disservice to the franchises trying to run a business. Save yourself the trouble and just book mark the site on your web browser…that actually works.

Update: Website doesn’t work either. Acted like my order went through with ApplePay but I get there and it wasn’t fulfilled. I went to Baskin Robbin’s instead. I’ll find another bubble tea store.

by LoneWalker_12

There was so much wrong with this order. First they forgot to get my straw. Secondly, they put a undrinkable amount of sugar in my macha milk drink when I clicked the regular sugar level which was 100% not regular sugar. My tongue and mouth is still numb from the amount of sugar. Thirdly, I got strawberry popping bubble in a different drink and the bubbles were NOT popping at ALL, it was straight up hard. Fourth, it got delayed an hour and my drink was warm. I did not receive any refund and I am extremely mad.

by Nickgaming3947

I tried to use KungFuTea to order because they said there will be first time user discount. I ordered 1 item, said the item is not available at this time.. I ordered a different item, happened again. I tried to order a milk tea for the pass 20 minutes and all the items I chose were “ not available at this time”. I went to the store and asked if any of the items that I initially want to order is available. The employee said everything is available. I asked if I can get the discount that it shows in KungFuTea and they told me no, it’s only in app… so if nothing is available to purchase in KungFuTea .. what is the promotion for? Is it a scam to get people to download KungFuTea ?

by BeardedLadyNatsu

You can’t look at the menu of a location unless you register with an email. Why? I haven’t decided if I want to order from y’all, much less sign up for emails.

by Synapblink

Editing the drink still crashes. I’ve done all the troubleshooting steps, but I gave up on KungFuTea. I miss the previous app before the migration. It worked.

by MiniVan82

No matter how many times I reset my password, I can never log into my KFT account. Not ordering from them now until KungFuTea gets fixed…

by Cotton Worm

Old app says to download new app and a reward will be waiting but nothing.

by Tinder Gets Worse Each Yr

Did I get fished for their non-existing reward?

by Kaylet Lory

they do not work. no rewards for downloading new app

by Jack The Just

It took me about 5 password resets and app installs in order for me to log in one day, and it said I had around 1600 bubbles, only for me to log in later the same day for them to be taken down to 40. The next day, the session expired so I tried to log in but it still gives me the same error of “password or email incorrect.” Please fix this and give me back my bubbles

by Honest Iew

Should have room temperature option and sugar levels option for all drink exclude slush drink so customers don’t need to go to the store to order

by DWhittem

Cancels orders, credit card or payment suddenly doesn’t work, doesn’t register certain parts of orders, the list goes on. The deals aren’t very good and the seasonal drinks aren’t usually up to date. They don’t specify which drinks have caffeine so you have to guess, and drink alterations aren’t always available. I wish they hadn’t changed from their old app, it’s been a frustrating downgrade.

by BlipBleepBloop

Like the other reviews say, KungFuTea moves slowly and the promos listed are not up to date. Or maybe the company is just trying to get even more money by not allowing promos to apply to app orders? So that you either have to order in store for the promo or give up and order for pickup anyways? Also, what’s up with the *24 hour* expiration on the free boba promo when you download KungFuTea ? That doesn’t sit right with me either

by BlueOctopus

It was a good app at first and I was making use of the bubble rewards and then the past few months I can’t even log in anymore. I’ve tried deleting and redownloading KungFuTea , changing my password, etc. There’s no way to report it in Apple. It also deletes your saved settings, payment methods, and purchase history frequently. Needs a lot of work.

by LCG842

I’m really frustrated because the newest version keeps kicking me off and I have to keep logging back in via email.
Please fix this issue so I don’t have to keep logging back in!!

by ELx511

Where are the hot options?? Exists on menu but not app. Very frustrating when doing pick up.

by Hdjdjfksjfkskdkwlslql

I think a lot of improvements can be made to KungFuTea. I need to spend a lot of time logging in because you need to put your password in every time. Also, there should be an option to use Apple Pay when you purchase something. Super frustrating to get in KungFuTea though.

by RanieceDorsey

Very disappointing 😭

by Kewlazzice

Where’s the taro milk tea ?
The menu in store has way more to choose from.
What’s the point of using KungFuTea if I can’t even order what I like to get?

by Ashig RLTW!

EVERY time I tap the rewards button KungFuTea closes out

by Annonymous39940104

the old app told me to download the new one for a reward but there is no reward available

by Peluhukay

Old app tells me to download KungFuTea, but KungFuTea keeps crashing on my iPhone. I will use KungFuTea when the bugs are fixed.

by CodyT8

Overall, KungFuTea does what it needs to do. It allows to place orders ahead of time and for the most part works. I would like to see some new features added to KungFuTea to make it better.
I would like if there was a detailed nutrition section on KungFuTea for each drink. It would be awesome if there was a calorie calculator added when creating a new drink so I can get a more precise idea of the nutritional value of the drink I’m ordering.
Adding the ability to login with Face ID would be another awesome feature.
Overall, I enjoy KungFuTea but wish it would get updated.

by Uxium

No longer able to add and pay via Apple wallet. Not all drinks are available through KungFuTea . Minor changes, but would make a huge difference.

by Enteranothernickanme

It’s a very nice looking app so far but needs so improvements
1. When you look for locations it’s very zoomed in and it’s hard to click on one
2. When you check out and want to remove and item you can’t
3. The delivery option is confusing i would rather it say deliver to: ( insert ur address here) instead of the store location
All the visuals and pictures are very nice but other then the bugs that need to be fixed it’s a nice app

by Emngu

Ever since this update, KungFuTea has been slower to open. Hopefully you guys will fix it to be like before where it’s faster.

by Kamph01

It’s not obvious where to click to add the promo to order. Placed an order and it’s not automatic.

by LBrickhouse

The website and receipt say I can add physical receipts through KungFuTea . That has yet to be true.

by Llindsla

It was a little hard to read the tea descriptions and it took me a little longer than expected to find the checkout. Other than that no problems.

by GirlYouIsRatchet

did not receive reward for downloading this version of app

by Idontcarebye

I don’t know if y’all were trying to cut corners, but KungFuTea does not WORK. It can never remember my password. It logs me out every single time I’m trying to order. I’ve reset my password so many times just to order a stupid drink. The old app worked perfectly fine.

by NeedZen

Interface is a little better than before. Wish it had calorie information.
Also when I entered the credit card number it lost my selection for the tip. No decrease to my experience but not helpful to the staff.

by 514Dimp

KungFuTea is great, but a little slow to open, and not all flavors have the option of no sugar so when ordered with out picking a sugar option it goes to regular sugar amount, and I wish I can add the receipts that I had to build up points from every time I’ve ordered in store and not used KungFuTea , but will still shop here cause thier tea is great.

by Potterfriendz

The last update or so, when I scan my card at the store, I’m noticing my “bubbles” are not changing. I have been at 85 bubbles after 4-5 visits, same with my belts, I’ve been stuck at 630 bubbles to go until the next ranking. I’ve tried paying with KungFuTea , preloading money…but no points are accumulating. However, my bubble history shows I scanned my card and shows how much I paid each time.

by WastingMyTimeWithANickname

1. My payment methods disappear every few weeks, so I keep having to add back my credit card which doesn’t give me great confidence in their security or data storage
2. My purchase history is missing purchases from 2-3 weeks ago.
3. My reward bubbles seem to change randomly even when I haven’t made purchases. Guessing it’s bugs fixes causing the changes? It’s changed so much I’ve given up trying to figure out what’s right or wrong.

by ApJoDa89

I have had KungFuTea for years. Overall it works and functions as it’s supposed to. In the newest version, they took off the option to tip which I do not like since I never have money on me, just my phone and I pay with KungFuTea . Also, I really wish it would show how many bubbles you need before the next belt. They also used to have way more promotions and now I rarely see them.

by KNaz7

Appreciate being able to favorite frequently visited locations. But is there anyway we could access the menu - even when the location isn’t opened - just to look at flavors? As it is right now, I can’t look at any menu because the location isn’t opened yet… it’s nice to be able to see beforehand.

by Leanna Caracappa

i love KungFuTea and always use it when i want to order drinks but i have not been able to get delivered lately it says that my location is unavailable for delivery but i used to get it delivered all the time and i'm only about ten minutes away so i don't understand ?

by KeiyuTh

I’m so used to the older interface so while choosing drinks from the menu, the list kinda confusing me. However, it’s still neat enough and faster to order.

The plus side is I was scared that I have to re-register but all the info were transferred. Yay!!! Thank you KFTea!!!👍🏼✨

Somehow I lost a lot of bubbles after the transferred so my belt level were downgraded. I was expecting a promotion or extra bubbles for users/customers after the moving. Kinda sad 🥲

by Vintagebabygirl

The old app said to download this one to receive a reward. ? I haven’t received one

by Dongjingsh

After update can’t login,reset many times password

by Trickstera68

don’t listen to these old heads KungFuTea and place is awesome

by AceDoti

Love how you can see the pictures of the toppings

by Razzmatazzio

I always tend to order bubble tea after work but the parking at my favorite Queens Crossing store is not ideal. I downloaded KungFuTea and I never have to wait on my drinks. Passion fruit Green Tea ftw!

by Puhahada

Im getting lots of promotions and discounts by using KungFuTea . Love the bubble tea as well

by Nyasha21-/

Rebian frankly duc all three current employees were fantastic by giving me ideas on how to order more efficiently. they’ve also been kind in the past by letting me have a different selection. Great food great customer service.

by Saji Zahedi

I live KungFuTea! Makes the whole experience seamless and beautiful! Definitely recommended!

by AnnieJ017

KFT is my fave boba and KungFuTea makes ordering easy 🧋

by Jasmine_kc

Such a slicker and cleaner version than the old one. While it was sad to see that like other people stated, I received no reward for testing the new app like the old one said I would, it was still nice to get a feel for the new future of this boba store's app!