Contact Terra Kaffe Support
Company Name: Terra Kaffe
About: Be more connected to your coffee with the Terra Kaffe app. Seamlessly pair with
your TK-02 and unlock the full home brewing experience, right from your phone.
Terra Kaffe Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Terra Kaffe Website
Privacy Policy: https://www.terrakaffe.com/policies/privacy-policy
Developer: Terra Kaffe, Inc
5 Most reported problems 😔💔
Hello! I own a TK-1 and am having what I believe is an electrical problem with it. Whenever we turn it on it starts to cycle on then turns off all of a sudden and also pops the circuit breaker! We have tried resetting it, plugging it into other plugs etc and it still will not work. Is there anything else we can try? What can we do to fix it? Thank you so much!
My tk02 will not go to menu stays on the heating water i have tried several times to get help fixing this problem was purchased 4/24 i keep getting messages that you are so busy i have brought two machines from you
Poor security implementation makes this app useless
by That1itopsguy
The app locks you out of the controls if your phone is on a different network than the coffee maker for safety reasons - understandable. However, it checks this by looking at the SSID (wifi network name) you're connected to, so if you have different wifi network names for 2.4GHz and 5GHz, a different network name for IoT/guest mode/a wifi extender, this app is useless.
There are better foolproof ways to detect if you're close to the machine. This is false safety because nothing stops me from being on the same wifi name in a different country but controlling the machine through VPN.
Reported this to Terra Kaffe and was ignored - be warned your smart coffee maker could be dumb because of this!
Always Asleep
by Syser
No matter what state the machine is actually in, the app says the machine is asleep. Attempting to wake the machine, which is already awake, never succeeds. There’s no way to report bugs without opening a customer support case, so issues like this likely go unnoticed by the developers.
Doesn’t Work
by TK-02 App Review
I downloaded the App and when I try and use it to brew or save a new coffee profile it says something went wrong. Does the App need an update? My coffee machine downloaded a firmware update when I got my WiFi programmed in it.
Have a Problem with Terra Kaffe? Report Issue
Why should I report an Issue with Terra Kaffe?
- Pulling issues faced by users like you is a good way to draw attention of Terra Kaffe to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Terra Kaffe customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Terra Kaffe.
