Unity AR Companion Status

Last Updated on 2022-03-28 by Unity Technologies ApS

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Common Unity AR Companion Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Unity AR Companion app on iOS and Android devices. Solve all Unity AR Companion app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Unity AR Companion iPhone Issues and Solutions

Unity AR Companion iOS app crashes, not working, errors
Unity AR Companion iOS app network issues
Unity AR Companion on iOS has black/white screen

Unity AR Companion Android App Issues and Solutions

Unity AR Companion has errors/crashing/not working
Unity AR Companion server network connectivity issues
Unity AR Companion has black screen

Unity AR Companion iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Unity AR Companion app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Unity AR Companion app crashes or not working on Iphone (iOS):

Close and restart the Unity AR Companion app on iPhone
Update Unity AR Companion app to the Latest Version for iOS
Uninstall and reinstall Unity AR Companion iPhone app
Update your iPhone to the latest iOS version

Fix Unity AR Companion on iPhone unable to connect to server/internet connection issues::

To resolve Unity AR Companion network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Unity AR Companion black/white screen (blank screen) on iPhone:

Follow the Unity AR Companion iOS app troubleshooting guide Here →

Unity AR Companion Android App Issues and Solutions

Fix Unity AR Companion not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Unity AR Companion app issues:

Force Stop the Unity AR Companion App
1. On android, goto "Settings" » click Unity AR Companion app. » click "Force Stop".

Update Unity AR Companion to the latest version on PlayStore

Clear Unity AR Companion App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Unity AR Companion app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Unity AR Companion.

Fix Unity AR Companion unable to contact server/ Unity AR Companion internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Unity AR Companion » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Unity AR Companion » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Unity AR Companion on android.

Solve Unity AR Companion black/white screens issue on Android:

Follow the Unity AR Companion android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Unity Technologies ApS, developers of Unity AR Companion.

About this app

Capture real-world data directly on your device and bring it into the Unity authoring environment to quickly create and iterate on your AR experience. ** UnityARCompanion requires the Unity Editor. Some features require a Unity MARS subscription (see the requirements below). ENVIRONMENT CAPTURE (Unity MARS subscription recommended. Decrease iteration time and deliver better AR experiences that will accurately run in the location they’re built for. AR SCENE EDITING (Unity MARS subscription recommended.