Contact SpotOn GPS Fence Support

by Ted’s Bud

Overall the product and customer service is excellent. I have had two battery malfunctions. Both were resolved quickly, without hassle, and no charge. But, it was a bit troubling to be without the collar for several days while the issue was resolved. The configuration of the static response is, I believe, probably the most humane configuration and is generally very effective. However, my English Shepherd, Teddi, has a high prey drive. If he spots a deer, squirrel, ground hog or any other critter he takes off like a rocket and zips through the boundary before the static response can happen. His chase is generally very short, even for deer, and he returns home quickly. I purchased the cellular service and have been extremely pleased with this. It provides great piece of mind whenever Teddi is out of sight. In short, if the battery issue is resolved and the static response could be adjusted to trigger when the boundary is breached by a streaking dog, Spot On would be perfect. The customer service is great and they stand behind their product. Overall, I think SpotOn is best system on the market.

by Mason Kidd

Customer support is the absolute best all ways helpful and kind and easy to understand. The collar it self is awesome if you can’t afford a 20,000 dollar fence then the 1,600 dollars for this collar is worth it. We have 3 acres and we love it if you have less than 2 acres I would not recommend this collar I personally due to the fence having flexibility with its connection sometimes those who have the collar will understand that. The conns to the spot on collar is you have to charge it nightly and weather has a major effect on the collar’s connection to satellites but that kind of stuff is not controllable obviously. Love the product I recommend it great for fences and dog training. I would love if SpotOn added on a little page on the app for all the whistles to play out loud through my phone not just the collar that would be cool and neat.

by 5 Call Me Mom

I love the concept of this collar and when it works it’s a great product, but the problem is that it so rarely works. I’ve had the collar replaced once and sent in and repaired another time and I’m still having issues with it. Currently the tracking isn’t working with nothing but a “we are trying to figure it out” from the support team. The collar’s fence randomly deactivates during the day and every time it’s charged. All the dog setting are lost when this happens as well. And again the support team says they are working on it and hope to have a fix in the next month. Last month the collar was being worked on because it wouldn’t turn on this month the fence and tracking don’t work, when will this collar work? When will I get to use and trust this product?