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by Mastergdj

I can’t do zero stars so it has to be just one. As far as care goes I was totally satisfied. Got a dr immediately who on camera checked Caroline out with myself. Was told I should take her to emergency room. I did and unfortunately Caroline didn’t make it. I then sent in the necessary paperwork. Between her death,moving,and Covid I just forgot about receiving a check. 6 mos later I noticed I was still being charged every month. I went online and they said they would not give me back the 6 mos payment but would cancel it now. Then I asked why I never received reimbursement for hospital bills and was told they sent me out emails. I said I didn’t receive them. They said it’s too late to receive any payment now. I asked to speak with a supervisor. Was told in 4 days someone would get back to me. No one ever did. Finally today I happen to go though my credit card statement and was charged yet again.
I was cheated out of over $600 in medical bills. They know I have it coming but because I didn’t get emails they won’t pay. They new Caroline has died but still charged me. After cancelling with a rep they still charged me for another month.
I do not recommend this company in any way. As I said buyer beware!!!!!

by Val 321

I have had this service for about 2-3 years. I had a claim that was paid and no issues. The dog died. Then just a little over a week ago my golden had a big hole in his chest, bleeding, and limping, shaking in pain. I contacted the vet tech on app yo get permission to go and went. After X-rays and sedation to clean out and stitch the hole, she was ok. I turned in the required paperwork twice. They told me it was incomplete so I got new copies from vet and sent again. The denied it because they say it wasn’t an emergency. I fought w them on this and they stand by it’s not an emergency. This did not make sense as she was obviously needing emergency care and without it could have gotten so much worse and even died. I canceled this plan and letting everyone know to stay away and don’t spend your money on this. Why would they say it’s an emergency then change their mind afterwards. I feel something has changed about this company in the past 6 months or so.

by Buttunz

Our senior dog has developed a heart murmur. She had been getting treated by our local vet but over the Thanksgiving weekend our sweet dog started having fainting spells. We couldn’t reach our local vet because of the holiday. I called into Pawp and their only advice was to wait to see our regular vet. Her fainting spells got worse so we took her to an emergency vet. They prescribed some medication and sent us home. I turned in the receipts for reimbursement from our emergency vet visit but Pawp insisted we didn’t qualify for reimbursement because we had not taken good care of our dog before she developed these fainting spells. The wording they used was “persistent neglect of the animal.” Do not use this veterinary service. Any use of emergency vet coverage will not be honored AND they’ll insult your caregiving skills as a pet owner.