Contact Masterworks: Invest in Art

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About: Trade Art and Invest with Masterworks Masterworks is an award-winning mobile
investment platform that makes it easy for everyday people to invest in shares
of multi-million dollar art. Masterworks is the only platform that lets you
invest in works by artists like Basquiat, Picasso, Banksy, and more.



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NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Masterworks, LLC



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E-Mail: [email protected]

Website: 🌍 Visit Masterworks Website

Privacy Policy: https://www.masterworks.com/about/privacy

Developer: Masterworks IO LLC





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3 Most reported problems 😔💔

4.8 out of 5

$500 minimum investment

2025-03-16

by Jeff DeWitte

For those of us living paycheck to paycheck this app does not give us the option of investing at anything lower than $500 per purchase. This is not for the working class. They make it seem as if it is. However, they're catering to a different group. Don't waste your time setting it up unless you have an extra $500 do you want to gamble on something that you probably don't know much about. Also, no search feature?? it does not give you the option to search for an specific artist or a specific painting. You simply have to scroll until you see something that you might recognize. For the amount of money they're expecting you to throw into this app they don't offer a comprehensive set of features. I DO NOT recommend this app.

Please update all mobile interfaces!

2025-03-17

by Nickki247

Many people operate with their phones these days. I very rarely use the website on a desk top. The app is essentially useless- no secondary market, no documentation, no market prices and clunky responsiveness. No real use to it at all.

The mobile website is not intuitive - it’s very difficult to find my documents (which should include PPMs and SEC docs for secondaries). The “filtering” situation is terrible on all buy/sell/secondary screens making it difficult to see the metrics like “size” of painting without going to a different site to look it up. I often have to open to tabs on my phone to reference from a different page while reviewing another. Please hire some developers to completely change all of it.

Bad Investment - Not worth it

2025-03-18

by Carmela Bass.

I think they’re doing something to influence their ratings and make it higher. I’ve been invested with them since 2021 now. This is extremely difficult to liquidate. The shares lose value progressively and no one wants to buy them from you on the secondary market, even with the rapid value loss.

I wish they would be more transparent about the time horizon for this investment. It would help set expectations with their audience and mitigate a lot of the negative feedback. Their trading platform was down multiple months, as well. There’s a lot wrong with this platform and their concept. They send a ton of emails, and yet, communication is still somehow severely lacking.




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