MISA eSign app not working? crashes or has problems?

MISA eSign Status

Last Updated on 2024-11-13 by MISA JSC

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Common MISA eSign Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot MISA eSign app on iOS and Android devices. Solve all MISA eSign app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

MISA eSign iPhone Issues and Solutions

MISA eSign iOS app crashes, not working, errors
MISA eSign iOS app network issues
MISA eSign on iOS has black/white screen

MISA eSign Android App Issues and Solutions

MISA eSign has errors/crashing/not working
MISA eSign server network connectivity issues
MISA eSign has black screen

MISA eSign iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever MISA eSign app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix MISA eSign app crashes or not working on Iphone (iOS):

Close and restart the MISA eSign app on iPhone
Update MISA eSign app to the Latest Version for iOS
Uninstall and reinstall MISA eSign iPhone app
Update your iPhone to the latest iOS version

Fix MISA eSign on iPhone unable to connect to server/internet connection issues::

To resolve MISA eSign network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix MISA eSign black/white screen (blank screen) on iPhone:

Follow the MISA eSign iOS app troubleshooting guide Here →

MISA eSign Android App Issues and Solutions

Fix MISA eSign not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent MISA eSign app issues:

Force Stop the MISA eSign App
1. On android, goto "Settings" » click MISA eSign app. » click "Force Stop".

Update MISA eSign to the latest version on PlayStore

Clear MISA eSign App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "MISA eSign app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch MISA eSign.

Fix MISA eSign unable to contact server/ MISA eSign internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click MISA eSign » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got MISA eSign » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch MISA eSign on android.

Solve MISA eSign black/white screens issue on Android:

Follow the MISA eSign android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at MISA JSC, developers of MISA eSign.

Verified email ✔✔

E-Mail: mobileapp@misa.com.vn

Website: 🌍 Visit MISA eSign Website

Privacy Policy: https://www.misa.vn/privacy

Developer: MISA JSC

About this app

With MISA eSign, users can easily sign documents from mobile devices without USB Token, SmartCard or any other hardware device. MISA eSign meets all technical requirements of eIDAS for digital signature. - Digitally sign any document, anytime, anywhere: Easily the signing of all documents, contracts in word, excel, pdf ... - Super-fast document signing and publishing: Speed of 2000 signatures/second, integration with other systems to sign and issue e-invoices, tax declarations, social insurance, customs... - Information security, absolute safety: Licensed by the Ministry of Information and Communications, meeting European standards eIDAS.