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Last Updated on 2024-06-28 by Retool, Inc.

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Common Retool Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Retool app on iOS and Android devices. Solve all Retool app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Retool iPhone Issues and Solutions

Retool iOS app crashes, not working, errors
Retool iOS app network issues
Retool on iOS has black/white screen

Retool Android App Issues and Solutions

Retool has errors/crashing/not working
Retool server network connectivity issues
Retool has black screen

Retool iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Retool app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Retool app crashes or not working on Iphone (iOS):

Close and restart the Retool app on iPhone
Update Retool app to the Latest Version for iOS
Uninstall and reinstall Retool iPhone app
Update your iPhone to the latest iOS version

Fix Retool on iPhone unable to connect to server/internet connection issues::

To resolve Retool network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Retool black/white screen (blank screen) on iPhone:

Follow the Retool iOS app troubleshooting guide Here →

Retool Android App Issues and Solutions

Fix Retool not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Retool app issues:

Force Stop the Retool App
1. On android, goto "Settings" » click Retool app. » click "Force Stop".

Update Retool to the latest version on PlayStore

Clear Retool App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Retool app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Retool.

Fix Retool unable to contact server/ Retool internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Retool » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Retool » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Retool on android.

Solve Retool black/white screens issue on Android:

Follow the Retool android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Retool, Inc., developers of Retool.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Retool Website

Privacy Policy: https://docs.retool.com/docs/privacy-policy

Developer: Retool, Inc.

100% Contact Match

Developer: Reticulae Entertainment, S.L

E-Mail: [email protected]

Website: 🌍 Visit ReTool Website

About this app

Use Retool to access existing apps built with this app Mobile. this app Mobile is a development platform that equips your field teams with custom native mobile apps that read and write back to any database or API. And if you need more customization, write code anywhere to extend business logic and connect data to create the right fit for your team's needs. Sign up and build your custom mobile apps at this app. com. Use SQL and Javascript to power a robust set of pre-built, drag-and-drop react native components. Retool requires a this app account. The result: your business runs faster. Once you have published apps, your users can find and use them by logging into Retool.