Contact urpay

Contact urpay Support


Company Name:

About: urpay is a digital wallet that offers you a variety of financial services and
different payment methods that makes your life easier. The wallet has many
capabilities such as local and international transfers and many other services.



urpay Customer Service 💢

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Neoleap



Verified email ✔✔

E-Mail: digitalapps@neoleap.com.sa

Website: 🌍 Visit urpay Website

Privacy Policy: https://www.urpay.com.sa/ar/privacy

Developer: neoleap








30 Most reported problems 😔💔

4.6 out of 5
Rezaul
2025-01-08

Card not working

Endi Taufik
2025-01-05

Internasional transfer on ist way

Mohammed Rizmy
2024-11-04

I send cash my friend local bank account.. but still not received him please check this one thanks

Stephen Panyin Cudjoe
2024-10-08

Please my wallet is inactive for one month three weeks now when I call costumer care service they told me to contact central bank of saudi arabia but when I contact sama they also ask me to contact urpay so please can you help me by checking my wallet and activate my wallet

Baguma Nelson
2024-07-04

I sent money on ur pay number is 256773156544 but I made mistake in beneficiary name

JUBER KHAN
2024-03-14

The Wallet Is In Active. Please Contact The Costumer Service To Activate Your Wallet

ABDUL HAMEED MIR AHMED
2023-06-11

Sir I send money locel bank account at 8 June 2023 but not depset account

ABDUL HAMEED MIR AHMED
2023-06-11

Sir I send money locel bank account at 8 June 2023 but not depset

Razin Omer Ahammed
2023-04-10

Dear sir, I , Razin Omer Ahammed is facing an issue relating usage of urpay. I am able to send local transaction like sending from urpay wallet to alrajhi bank account and vice versa.. But the issue is that , when I contact your customer service they say an account does not exist under my iqama number.. But I am able to use, getting otp and all, but due to this not confident to send international transaction. Even my details are verified except personal one as it is not getting verified after filling also. I think this issue exist because one of your customer agent deleted my account from server, but accessible by me. Pls solve this problem as soon as possible. Attaching my iqama no. and mobile number. IQAMA NO. - 2539872271 MOBILE NO. 0548625966

MOHAMMED ABDUL QADEER ABDUL MOHAMMED ABDUL QADEER
2023-02-06

sent money through ur pay on 3rd of February 2023, still not credited to my account, customer care is asking for father grandfather and date of birth. still no one knows about when my money will be credited? very excellent customer, they never care, I have reported to SAMA

Stella Mae Bacar
2023-01-27

I am not receiving any OTP in my stc simcard once I confirmed the amount for international transfer. My simcard is active. And I received OTP after I added money from my bank account to urpay.

Ashfaq Ahmed Mushtaq
2022-11-29

i sent my money 16 June reference no 54729724 amount 10,000 PR. but my friend not received the money from last six month i called customer service 30 times but they didn't solve the issue. your customer service agents only talking not helping the customers. my mobile no +966501301203. please try to solve this issue. thanks

Asad Hussain
2022-11-26

I transfer money at 21/11/2022 but still my money did not transfer money in bank account 5 to 6 time call me on your costumer care center but my amount still pending.

Altaf Hussain Khan
2022-09-01

I transfer money from my SNB to my ur pay account on 24th August at 10:00 p.m time, but still not credit my ur pay account while my SNB quick pay has been debited.I call several times to ur pay customer care center, they just told me about complaint lodging but taking no action and then next day i again facing the same problems, not credit my ur pay account.This is very bad and poor customer services of ur pay team, which is not acceptable.I provided all the details even through email too but my money is still pending. So its requested here to credit my account please. Regards, Altaf 0576743019

Altaf Hussain Khan
2022-09-01

I transfer money from my SNB to my ur pay account on 24th August at 10:00 p.m time, but still not credit my ur pay account while my SNB quick pay has been debited.I call several times to ur pay customer care center, they just told me about complaint lodging but taking no action and then next day i again facing the same problems, not credit my ur pay account.This is very bad and poor customer services of ur pay team, which is not acceptable.I provided all the details even through email too but my money is still pending. So its requested here to credit my account please. Regards, Altaf 0576743019

BIJU Simon
2022-08-31

Still not credit my money in ur pay account.. today morning transfer amount from SABB account.so kindly process the issues.

BIJU Simon
2022-08-31

Still not credit my money in ur pay account.. today morning transfer amount from SABB account.so kindly process the issues.

BIJU Simon
2022-08-31

I transfer money from SABB to ur pay since morning. But still not received until now.

BIJU Simon
2022-08-31

Still not credit my money in ur pay account..

Firoz Baig
2022-08-22

I had send money on dated 03/08/2022 still it's showing "Processing" ref no 87369504 money gram reference number 35734503 Regarding this issue I had complaint,,but still no one contact with me to solve my problem

Firoz Baig
2022-08-22

I had send money on dated 03/08/2022 still it's showing "Processing" ref no 87369504 money gram reference number 35734503 Regarding this issue I had complaint,,but still no one contact with me to solve my problem

Romeo J Thonakkara
2022-07-26

I sent money on July 23, 2022 but till now didn't deposit in the account.

Riza Madrid
2022-07-25

I deposited/add money thru urpay from my al rajhi account and didnt add up to my urpay account but it was deducted on my bank account i need the money asap please help thanks 0500332794,

Saqib Shafique
2022-07-20

Dear urpay team please help me.my money is not not received in my urpay wallit. I transfer money yeaterday from my snb account to urpay account .I already registered my complain to urpay helpline 30 hours passed but until did not get money in my urpay wallit. help me to get my money as soon as possible in ur pay wallit. Thank you contact no 0539425476 Email: chsaqibshafique@redacted

Muhammad Aslam
2022-06-30

urpay wallet activation problem

Mohammed Abdul Wadud
2022-06-14

I sent money on June 05, 2022 but till now didn't deposit in the account.

Mahama Adama
2022-05-26

I transferred money from sabb to urpay since morning until now it hasn't come

No one cares!!!

2022-11-08

by علي بن منيع

I faced many issues from holding my money without any right to not receiving the digital products.

DO NOT BUY DIGITAL CARDS!!

I bought SAWA card three days ago and haven’t received it yet!
I contacted every single one I could, nothing works.
They said go talked to Onecard, who is onecard?
You sold that to me, not them!
You should talk to them and be sorry for every second passed while working on that.

With Al Rajhi, you have to FIGHT to get your rights no matter who you are.
By the way, the issue still on.

SHAME

Very bad service

2022-11-15

by Gjkdhhgfcsr

I have transfer but from last 10 days no response customer service no one respond chat not working it is totally fake

No advantage

2022-11-22

by The Curser

Same as any other previous payment app. Nothing attractive here.


Have a Problem with urpay? Report Issue




Why should I report an Issue with urpay?

  1. Pulling issues faced by users like you is a good way to draw attention of urpay to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a urpay customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using urpay.


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