Mary Kay app not working? crashes or has problems?

Mary Kay Status

Published by Mary Kay Inc. on 2023-12-15

Shopping for Mary Kay products is easier than ever before! With the Mary Kay®
App you can shop for your favorite products and place orders with your
Independent Beauty Consultant right from your phone. Don’t have one? The app
can help with that too! Fill out your Beauty Profile and immediately get
personalized product recommendations.

I have a problem with Mary Kay

Are you having issues? Select the issue you are having below and provide feedback to Mary Kay.

User reports:
No current problems

User reports 0

problems reported in the last 24 hours

24 hour clock

Most reported problems

Reported Issues: 1 Comments

By LORI FREGONESE 1 year ago

Trying to establish an account. Upon login I receive this message “ Your email address and/or password is incorrect, or it is associated with a different Consultant.”

Common dislikes about Mary Kay app

- Customers having trouble registering through the app

- App freezing on home screen

- Buttons to select other things in the app not working

Have a Problem with Mary Kay® App? Report Issue

Common Mary Kay Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Mary Kay app on iOS and Android devices. Solve all Mary Kay app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Mary Kay iPhone Issues and Solutions

Mary Kay iOS app crashes, not working, errors
Mary Kay iOS app network issues
Mary Kay on iOS has black/white screen

Mary Kay Android App Issues and Solutions

Mary Kay has errors/crashing/not working
Mary Kay server network connectivity issues
Mary Kay has black screen

Mary Kay iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Mary Kay app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Mary Kay app crashes or not working on Iphone (iOS):

Close and restart the Mary Kay app on iPhone
Update Mary Kay app to the Latest Version for iOS
Uninstall and reinstall Mary Kay iPhone app
Update your iPhone to the latest iOS version

Fix Mary Kay on iPhone unable to connect to server/internet connection issues::

To resolve Mary Kay network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Mary Kay black/white screen (blank screen) on iPhone:

Follow the Mary Kay iOS app troubleshooting guide Here →

Mary Kay Android App Issues and Solutions

Fix Mary Kay not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Mary Kay app issues:

Force Stop the Mary Kay App
1. On android, goto "Settings" » click Mary Kay app. » click "Force Stop".

Update Mary Kay to the latest version on PlayStore

Clear Mary Kay App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Mary Kay app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Mary Kay.

Fix Mary Kay unable to contact server/ Mary Kay internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Mary Kay » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Mary Kay » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Mary Kay on android.

Solve Mary Kay black/white screens issue on Android:

Follow the Mary Kay android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Mary Kay Inc., developers of Mary Kay.

31.58% Contact Match

Developer: Mary Kay, Inc.

E-Mail: [email protected]

Website: Visit Mary Kay Website

64% Contact Match

Developer: Mary Kay, Inc.

E-Mail: [email protected]

Website: Visit Mary Kay, Inc. Website

About this app

With the Mary Kay® App you can shop for your favorite products and place orders with your Independent Beauty Consultant right from your phone. Don’t have one? Create a wish list of your favorite Mary Kay products and share with family and friends. Build your own customized order of application based on the products you want to use. Fill out your Beauty Profile and immediately get personalized product recommendations. Shopping for Mary Kay products is easier than ever before! MaryKay can help with that too! Opt-in to push notifications and always be in the know with the latest and greatest product news. • Search for your Independent Beauty Consultant by name and state. • Receive product recommendations based on your Beauty Profile. • Create your own unique order of application based on products you select.