Contact Illinois Tollway Support
Company Name: Illinois State Toll Highway Authority
About: Safely and securely pay unpaid tolls or enroll and manage your I-PASS account or
Pay By Plate service directly from your smartphone.
- Already miss a toll? No
transponder? No problem.
Illinois Tollway Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Illinois State Toll Highway Authority
Verified email ✔✔
E-Mail: info@getipass.com
Website: 🌍 Visit Illinois Tollway Website
Privacy Policy: https://www.illinoistollway.com/privacy-information
Developer: Illinois Tollway
4 Most reported problems 😔💔
I am trying to update my credit card info for an expired card. Cannot get logged in and when I select "forgot password" they send me an email, but it doesn't show up in my email (jo924@redacted). Help please.
What a piece of crap app
by New Nickname-again
I’ve tried to pay my invoice 4 times and the stupid app won’t accept my payment. Why? I don’t know. I tried to pay it the day I accrued the bill but I couldn’t pay then either. Why? The website wouldn’t accept my payment then either. The website states that I need to sign into my account to pay the bill then, it doesn’t have a way to login or even get signed up.
So I get an invoice fee in the mail of an extra $18 because apparently, the state of Illinois is rather fond of billing people but, isn’t very excited about taking payments.
I know high school students who could create a better app than this. Likewise a website.
Trashy and Scammy
by Frizney
Worst toll app ever. I tried 4 different times to set up an I-Pass through the app and it never successfully went through. Finally got it "working" through calling customer service days later. Now fast forward a few months when I'm trying to log in and it says I don't have an I-Pass associated with my account. Where did it go??? Won't let me use my serial number either. Absolute waste of money and time to get another one, plus all the unpaid tolls I probably have in the meantime that I can't access because I can't set up Pay By Plate without an transponder. Be prepared to waste all your money living in this idiotic wasteland.
Ease of use and payment method
by 2per Savage
I have received multiple notices in the past to inform me that I have no card on file I have had one on file since I have opened the account. I try to find an easy way to contact someone about the issue but none is provided just a long page of frequently asked questions. I tried to see if I could manually pay the amount I could not find one. Then I checked the payments and none where made it says but when I checked the tolls it says payment is pending and will be done next billing cycle so why do I keep getting notifications that I have no card on file and emails warning me I will be charged more for late fees when the charge is processing not the most intuitive system here in my opinion.
Have a Problem with Illinois Tollway? Report Issue
Why should I report an Issue with Illinois Tollway?
- Pulling issues faced by users like you is a good way to draw attention of Illinois Tollway to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Illinois Tollway customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Illinois Tollway.
