How to Contact Substack Customer Service/Support
Listed below are our top recommendations on how to get in contact with Substack. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Substack. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Substack, Inc.
45.71% Contact Match
Developer: Newsletterss, LLC
E-Mail: [email protected]
Website: Visit Substack Website
Reported Issues: 5 Comments
By Gabi Smallbone
5 months agoI have loaded the app onto my phone using the QR code. I have entered my email to receive a link. I get the email which asks me to sign in with a link to follow. I follow the link and it takes me to the page. But the link 'Open Substack App' does not work. It does nothing. I have tried various ways,but the only way it will work is if I log in with my gmail email account, but then my paid subscriptions are not there. How can I get the app on to my phone using my account? Mega frustrated! :(
By John Leo
6 months agoI am trying to install substack app on a Samsung tablet and I can neither log in with my email and password, nor can I find a way to reset my password if that were necessary (I use a password manager and it should be accurate). If I go to the site on my laptop there is no menu for setting password. My Samsung tablet doesn't have an email connection - it is for reading only. so the option of getting a link to login to my email is not a solution either. I either need to reset my password since it is seemingly not recognized or find some other way to access the app on my tablet. Any suggestions? BTW - I can get into the app by using my google profile, but it doesn't include any of my subscriptions since they are all under my comcast.net profile.
By Pseudotsuga
Warning! Big problems.
Update: as a writer using SubStack, I would not recommend that writers jump onto the SubStack platform until things get worked out. Stripe, the company that processes payments, charges 15%. That is outrageous and unacceptable, and they don’t tell you that up front. As stated before, there is NO way to contact any customer service. While there are some things I like about SubStack, I really regret having jumped into it at this point. Now that I have subscribers, there is no easy way to just stop. I think that’s what SubStack is counting on. Currently, the app is not working. There is NO customer service. You cannot talk to a human being if you encounter a problem. The thing I like about Substack is it’s simplicity. It’s a newsletter only, without extra nonsense. It’s great when it works. When it doesn’t work, I guess you just have to hope it does work again, eventually, somehow. I got the impression that SubStack was all about connecting readers and writers, and the whole concept seemed clean and honest. So far, it is not turning out that way.
By Cg593
Cannot sign in
I downloaded this app yesterday and have tried five times to enter in my email address to get started. I get the email, click the link, and get an error on my iPhone saying “The network connection has been lost”, and then the app asks me for my email address again. I do not want to leave a one-star review without having seen the app (I’m actually very excited for it!) but apparently you can’t contact Substack’s tech support without logging in, and I cannot log in, so…here’s hoping someone sees this and addresses the bug. I’m on an iPhone 7, iOS 15.3.1, if that helps.
By catpondrain
Needs a lot of work still
For a reading app, it’s disappointing you cannot adjust font size or have a dark mode. However, the biggest issue for me is that you cannot sort comments. The main newsletter I spend time with is VERY comment heavy, and that is a big part of the experience. On the website I can sort comments on various way (by new, chronologically, etc). Without that feature it makes the app useless for my purposes. Im deleting the app and will come back in a couple months hoping for a fix on these features.
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