Contact ViaLynk Support
Company Name: Green Action Studio
About: ViaLynk by Lynkwell is the fast, reliable, easy way to charge your electric
vehicle (EV). Find nearby stations, monitor your session, manage your account,
and more!
FIND NEARBY CHARGING STATIONS:
Use your device's location to find
nearby charging stations in your area in real-time.
ViaLynk Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit ViaLynk EV Charging Website
Privacy Policy: https://app-privacy.solution.energy
Developer: Lynkwell
3 Most reported problems 😔💔
Not as easy as ChargePoint stations.
by 🌎PEACE♻
It is a bit of a hassle to:
1) open the app
2) plug in the car
3) find the station site
4) select the charging station
5) wait for the charge to begin
This all takes about 1-2 minutes if the app correctly located the station. The app just said I was almost a mile away from the station I used.
A ChargePoint station allows you to:
1) remotely connect your phone to unlock the charging station.
2) plug-in and charge the car.
The ChargePoint system takes about 10-15 seconds.
If I were installing stations at my business I would not use the Livingston Charge system unless they offer a remote connect option like ChargePoint. The Livingston system feels clunky, slow, and just leaves the user feeling a bit frustrated to have to go through all the steps.
I could give the system a few more stars, because it does do the job to charge the car. But in this day and age, these systems should be operating in a streamlined fashion to seamlessly connect with our phones.
The Livingston system just feels like a system being adopted by a second rate operator or something out of the Dilbert cartoon where more bureaucratic steps are put in place to slow down a process that should be so simple.
App Not Working - At All
by Sudoku Fan 68
The App was apparently updated recently- but the new version does not seem to be available in the App Store. I have deleted and reinstalled the app half a dozen times over the past few weeks. Every time I open it, I get the message that it needs to be updated. When I ignore that and keep moving forward, I get a message that the phone cannot connect to the internet - even when I’m at home and connected to my network (like now). I’d love to be able to get the app to work to expand my charging options - fingers crossed that they sort out the problem!!
Worst App Ever
by Eyebank
I have never in my life had a more exasperating experience with an app. It works about 35% of the time. The support people are wonderful. Except that they keep telling me that the problem is my fault. The app doesn’t work. I have filed more than 20 (tickets) complaints with them. Tonight I spent 3.5 hours trying to get my car to charge. They tell me now that it’s charging. But the app says it’s not. They charging stations are installed where I park my car. So I have no recourse. I would fire this company in a second. But I’m stuck with them. NEVER ado business with them!!!
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