Contact Volta Charging Support

I like Volta chargers, however the company does not return phone messages or emails. Recently I wanted to search for chargers in an unfamiliar area and the app had signed me out and a bright orange bar appeared with message that I needed to reset my password. I tried to do it thru the app. It did not send me email or give me any way to do that so I could not use the app. When I got home I attempted to reset on my home computer and could not. I tried to get help and they only have email support and they did not get back to me. I also looked up their corporate phone number and got the answering machine. They did not return my call. Volta is also doing public private collaborations, putting stations in the public commons and then the station being off limits to the public. Letterman digital arts building in San Francisco is the one I got kicked out of. Next time maybe I should just drive over to their headquarters on De Haro st so I can talk to someone in person. D- grade for customer support and starting to so shady practices like building chargers accessible by the public but they end up being privately owned.

I don’t get why the Volta app will not retain the user’s login and vehicle information. It is a real pain to have to log in every time you open the app—especially if driving and in need of a charging location nearby. I have set my vehicle during login and in the settings and if continues to ask for your vehicle before it will display locations. It didn’t always behave like this, I don’t know they’ve taken their app backwards. Some huge improvements would be to allow the app to know which station you are using, and communicate with users that their charge is complete so that chargers can be available to other users. It is helpful to have their chargers available, but their app is lacking in every way.

I LOVE that you and your partners are helping the environment with free charges to the public. I only ask of one think. That in the app you also implement the time they are in service. I need a emergency charge because we just traveled a little to far in our new car. Logged on to the app found a location and when we arrived at the Homegoods the units were cut off. The sign stated on during business hours. We were stranded until AAA towed the car back home. There were other locations that were not accurate in location using google maps. I hope you fix the issues, your doing a great service.