DTLR app not working? crashes or has problems?

DTLR Status

Published by DTLR HOLDING, INC on 2024-04-17

DTLR is one of the country's most successful lifestyle retailers with over 250
stores in 19 states. In fusing together our passion for fashion, entertainment,
sports, and community empowerment, there is no doubt we run the streets.

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Most reported problems

Reported Issues: 3 Comments

By Keshawn Thompson 2 months ago

I'm trying to inter the raffle for the jordan 4 bred reimagined but the app won't allow me to scroll down after putting my size in I really want this shoes. Can you help me??

By Oscar 9 months ago

I've restarted my phone and uninstalled then reinstalled app but still won't open, just crashes. Been this way about a week now. Reason i tried to fix was because when I was able to open it I would get only a white screen, which was happening for maybe 2 or 3 weeks. On galaxy note 10. Please fix

By Pedro guzman 1 year ago

Not working saying update and its stuck on screen

Common dislikes about DTLR app

- Glitch on the app where it says “Shipping address invalid” no matter what address you input on Apple Pay

- Unable to view orders and tracking for items within the app

- Going back and forth between the Shop app and DTLR app is kinda wack since the shop app is corny

Have a Problem with DTLR ®? Report Issue

Common DTLR Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot DTLR app on iOS and Android devices. Solve all DTLR app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

DTLR iPhone Issues and Solutions

DTLR iOS app crashes, not working, errors
DTLR iOS app network issues
DTLR on iOS has black/white screen

DTLR Android App Issues and Solutions

DTLR has errors/crashing/not working
DTLR server network connectivity issues
DTLR has black screen

DTLR iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever DTLR app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix DTLR app crashes or not working on Iphone (iOS):

Close and restart the DTLR app on iPhone
Update DTLR app to the Latest Version for iOS
Uninstall and reinstall DTLR iPhone app
Update your iPhone to the latest iOS version

Fix DTLR on iPhone unable to connect to server/internet connection issues::

To resolve DTLR network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix DTLR black/white screen (blank screen) on iPhone:

Follow the DTLR iOS app troubleshooting guide Here →

DTLR Android App Issues and Solutions

Fix DTLR not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent DTLR app issues:

Force Stop the DTLR App
1. On android, goto "Settings" » click DTLR app. » click "Force Stop".

Update DTLR to the latest version on PlayStore

Clear DTLR App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "DTLR app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch DTLR.

Fix DTLR unable to contact server/ DTLR internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click DTLR » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got DTLR » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch DTLR on android.

Solve DTLR black/white screens issue on Android:

Follow the DTLR android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at DTLR HOLDING, INC, developers of DTLR.

100% Contact Match

Developer: DTLR, Inc

E-Mail: [email protected]

Website: Visit DTLR Website

57.14% Contact Match

Developer: DTLR Radio

E-Mail: [email protected]

Website: Visit DTLR Radio Website

About this app

In fusing together our passion for fashion, entertainment, sports, and community empowerment, there is no doubt we run the streets. this app is one of the country's most successful lifestyle retailers with over 250 stores in 19 states. Download our app now to start shopping!