Mousseline app not working? crashes or has problems?

Mousseline Status

Last Updated on 2022-08-26 by eSign SA

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Common Mousseline Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Mousseline app on iOS and Android devices. Solve all Mousseline app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Mousseline iPhone Issues and Solutions

Mousseline iOS app crashes, not working, errors
Mousseline iOS app network issues
Mousseline on iOS has black/white screen

Mousseline Android App Issues and Solutions

Mousseline has errors/crashing/not working
Mousseline server network connectivity issues
Mousseline has black screen

Mousseline iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Mousseline app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Mousseline app crashes or not working on Iphone (iOS):

Close and restart the Mousseline app on iPhone
Update Mousseline app to the Latest Version for iOS
Uninstall and reinstall Mousseline iPhone app
Update your iPhone to the latest iOS version

Fix Mousseline on iPhone unable to connect to server/internet connection issues::

To resolve Mousseline network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Mousseline black/white screen (blank screen) on iPhone:

Follow the Mousseline iOS app troubleshooting guide Here →

Mousseline Android App Issues and Solutions

Fix Mousseline not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Mousseline app issues:

Force Stop the Mousseline App
1. On android, goto "Settings" » click Mousseline app. » click "Force Stop".

Update Mousseline to the latest version on PlayStore

Clear Mousseline App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Mousseline app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Mousseline.

Fix Mousseline unable to contact server/ Mousseline internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Mousseline » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Mousseline » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Mousseline on android.

Solve Mousseline black/white screens issue on Android:

Follow the Mousseline android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at eSign SA, developers of Mousseline.