Contact UTA On Demand Support

by Hadtotypeinanickname123

To clarify this is a leadership issue not a driver issue. If this was a driver issue there would be a driver in the first place but half the time there isn’t a single driver available on my phone. This is not an issue with my phone as several other people I know who use your app are saying the same thing. If I didn’t have to get to work in an area UTA closed the bus route to I would have quit this ‘service’ faster than you can say jackrabbit. As it stands I have to spend anywhere from 10 to 40 minutes tapping on my phone waiting for the app to find a car. Not for the car to arrive but to actually find a car that will eventually get to the pick up location where it will eventually get me to work and this is half the time. That’s 50%. 50% would have gotten you an F during my high school days. As it stands I would rather spend 30 minutes getting my exercise power walking to the nearest bus stop than waste my time trying to find 1 ride for 40 minutes. I would not be surprised if someone could run across that tiny area the app operates in less time than that. It isn’t like UTA is unaware of the situation as UTA has been notified by people I know and every time I open the app it tells you that UTA is very aware of where the traffic is high. At the moment I cannot recommend this app to anyone.

by SatisfiedCustomerTM

I’m typically generous when it comes to stuff like this, but after today I can’t be. I just watched a woman cry because she very nearly missed her uncle’s funeral because this service ignored her need for a wheelchair, and arrived 50 minutes after her request for a ride.
I’ve had similar experiences, at one time waiting more than 3 hours for a ride that would have lasted 15 minutes. If it says any more than 20 minutes on your wait time- be prepared to wait as long as 30-45. When you actually CAN get a ride. I can tell you, waiting hours in a freezing winter has made me sick on multiple occasions because of the misleading times.
Unless you have the time and patience for a very long wait time (I had one instance where the rider never even showed up, despite the fact the app said they were 5 minutes away. They did not replace my ride even after I called them) this service is NOT for you. The prices may be attractive, but not worth it.
If you have a disability or injury, this is another issue. As I said before, they are rarely accommodating toward wheelchairs, and even upon notifying the service of previous injuries, the drivers were never notified.
I can say the drivers are usually very nice people, and as accommodating as they can be, despite how screwed up their service is.

by Paulkimo

When I was trying to get home tonight, I had another Via ride go awry. I was scheduled to pick up my ride at 9:50 PM at the daybreak Parkway Station. however, the van arrived about 7 to 8 minutes early. she didn’t wait until the scheduled departure time and she left about one to two minutes before my train arrived at daybreak Parkway. When I tried to get another ride I had to wait 40 minutes for the next ride.

The on-demand service has been available now for five years. The South County zone was the first zone to be established. The service has just gotten progressively worse and worse and worse over this year. With the combination of increasing demand and writer ship to algorithms that are not keeping up with with the enhancements and changes, I just wish either Uta or Via would do something to make it work for more people.