Contact Anki Pro Support

by RPJSF

I wrote a reveiw explaining that I bought this product thinking that Anki Pro was the Pro version of Anki. It is NOT. It is not associated with Anki and I can NOT use the thousands of cards I have created over the years that is synced on my devices with Anki.
I received a cut and paste answer:
"Hi there! It's important to note that while there are many different Anki apps available, AnkiPro isn't affiliated with any of them, and you can't sync your progress between different apps. I'm sorry for the inconvenience." Maybe you could tell prospective buyers this "important note" BEFORE they click to buy?? Well, it IS AN INCONVENIENCE to think that a product with this name does not work for me. Two choices given to me were to write another review, or "contact the developer" with a link that does not provide an email or phone number which which to do so. I just want to cancel this subscription and move on. Can you PLEASE just refund my money and cancel my subscription? After trying to cancel, my phone still says it is "expiring on Feb 14, 2025." I have not used it, and will not use it.

by Mist_101

I love the original anki, but not only does my computer anki not connect to this one as they are separate apps with different developers despite the name, but I also cannot upload .apkg files to this. I have tried over and over again with various file sizes. Since it was working well if I was actively making cards on the app without the import feature, I was stupid and paid for the year. When I finally got my laptop back, I found everything is basically incompatible and difficult to navigate with all of the study material I had made on desktop. Would not recommend unless you do not plan to import decks.

by Eric Staples

This app misleadingly positions itself as a counterpart to AnkiMobile Flashcards, but falls short in several critical aspects. Despite claims of superior customization options and features, it delivers a simplified experience with fewer capabilities and a less effective spaced repetition algorithm compared to the comprehensive offerings of AnkiMobile Flashcards. The authentic Anki app, identifiable as AnkiMobile Flashcards in the App Store, is the go-to choice for users seeking depth, flexibility, and efficiency in their learning tools.

Furthermore, the touted advantages such as design, collaboration, and a large deck library do not stand up to scrutiny when compared to AnkiMobile's established ecosystem, which is enriched by years of contributions from a diverse global community. The real value in a flashcard app lies in its ability to support varied learning styles through extensive customization, reliable updates, and a proven spaced repetition algorithm. In this regard, AnkiMobile Flashcards surpasses its imitator, making it the preferable option for serious learners.